Susan Holst Nielsen
Nuenen
Summary
Experienced and versatile professional with a broad background in sales, marketing and customer service, in both the B2B and B2C sectors. Proven skills in building structure and procedures and problem-solving. Strong in communication and teamwork, with a passion for delivering exceptional service. Seeking an inspiring and enjoyable position where my experience and skills can be fully utilized and further developed.
Overview
35
35
years of professional experience
Work History
Owner
Honni
01.2010 - 09.2025
- Companyinfo: Production and distribution of a textile healthcare product suited for disabled people and elderly suffering from dysfagia. Further info, see: www.honnisjaal.nl and www.uniqap.dk
- Developing of own brand en product, operating in Benelux and Denmark. I have fullfilled all workingprocesses on my own.
Sales
Kenniswonen
11.2009 - 10.2010
- Company info: Retail sales of Henders & Hazels furniture
- Store assistant, customercontact and orders B2C
Backoffice assistant
MRM
03.2008 - 10.2009
- Concept sales within Europe
Customerservice
Carlton de Brug
02.2005 - 12.2007
Company info: Sportclub
Sales and customerservice
Helpdesk HR
Ericsson
02.2005 - 01.2007
- Company info: Global telecommunication company
- Developing of worldwide HR processes
- HR employment in European call center
Backoffice sales
Bavaria
01.2003 - 02.2005
- Companyinfo: Beer Brewery
- Backoffice exportsales and issuing import en export documents
Daily management
Maritimt Center Charter
01.2000 - 05.2003
- Company info: Charteragency for historic sailingships. Fixed tours and boatcharters on the leisure market.
- Daily manager of operations, and part of building up the company.
Travelconsultant
Maersk Travel
01.1995 - 01.1997
- Company info: Worldwide business travel solutions. B2B
- Trainee
01.1995 - 01.1996
- Catering industry in Switzerland (German speaking area)
01.1991 - 01.1992
- 1 year Au Pair in Atlanta, GA in the US.
Education
Academy Profession Degree - Service, Hospitality and Tourism Management
Handelsskolen i Randers
Higher Commercial Examination (HHX) - Business, economics, and international studies
Tietgenskolen Odense Business College
Skills
- Strong planning and organizational abilities
- Customer- and service-oriented
- Flexible thinker
- Empathetic
- Proactive
- Strong problem-solving skills
- Hardworking
- Determined
- Willing to learn
- Good knowledge of ERP systems
Languages
Danish
Native or Bilingual
Nederlands
Native or Bilingual
Engels
Full Professional
Duits
Limited Working
Timeline
Owner
Honni
01.2010 - 09.2025
Sales
Kenniswonen
11.2009 - 10.2010
Backoffice assistant
MRM
03.2008 - 10.2009
Customerservice
Carlton de Brug
02.2005 - 12.2007
Helpdesk HR
Ericsson
02.2005 - 01.2007
Backoffice sales
Bavaria
01.2003 - 02.2005
Daily management
Maritimt Center Charter
01.2000 - 05.2003
Travelconsultant
Maersk Travel
01.1995 - 01.1997
01.1995 - 01.1996
01.1991 - 01.1992
Higher Commercial Examination (HHX) - Business, economics, and international studies
Tietgenskolen Odense Business College
Academy Profession Degree - Service, Hospitality and Tourism Management
Handelsskolen i Randers