People Operations & Transformation Leader with 18+ years of global experience leading large teams, driving operational excellence, workforce transitions, and capability building across shared services and end-to-end process domains.
Work History
Horizontal Lead – P2P
Maersk Global Service Centre | undefinedundefined
Led P2P standardization and global SOP development.
Supported OCR deployment across 22 entities.
Developed Duplicate Payment Tool with PEX.
Improved AP quality and standardization across ERP landscapes.
Global Functional Process Owner – STP
3 Years 10 Months
APM Terminals Management BV | 2022.09 - Current
Managed and executed significant global transformation projects, focusing on OpenText OCR implementation, Trax bank integration, offshoring strategies, and T&E modernization efforts.
Established global process frameworks to enhance governance routines and ensure compliance structures.
Engaged in global operating system forums to represent and advance finance and people function interests.
Enable capability uplift across teams through structured training and aligned ways of working.
Spearheaded initiatives to influence senior stakeholders and drive cohesive alignment across IT, finance, procurement, and GSC departments.
Implemented strategic process enhancements aimed at increasing operational efficiency within terminal operations.
Analyzed key performance indicators to drive strategic decision-making processes.
Achieved superior customer satisfaction ratings by consistently delivering high-quality products on schedule.
Facilitated cross-departmental collaboration during significant process transitions or upgrades, ensuring minimal disruption to ongoing operations.
Engaged with stakeholders to establish project scope and deliverables, ensuring alignment with overarching business goals.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Improved efficiency and effectiveness of performance and management of processes across departments.
Implemented cost-saving measures that led to significant reduction in overhead expenses.
Global Finance SME – WoW10
11 Months
APM Terminals Management BV | 2021.09 - 2022.08
Supported global entities in adopting new standardized processes.
Led workshops, training readiness, and cross-functional engagement.
Aligned business, IT, and operational teams on process design and readiness.
Drove harmonization and knowledge-sharing routines across SME community.
Regional FnA Manager
6 Years
Maersk Global Service Centre | 2015.01 - 2021.01
Led a 65+ member team including leaders, analysts, and specialists.
Enabled career development, succession planning, and behavior coaching.
Managed finance operations for 12 legal entities.
Strengthened governance, controls, audits, and compliance.
Partnered with GRC, transformation, and business leadership teams.
Supported the setup of Tangier SSC including hiring and capability building.
Assistant Finance Manager
1 Year 11 Months
Ventura India Pvt Ltd | 2008.11 - 2010.10
Led AP operations, training, reconciliation, variance analysis; achieved 99.5% accuracy in AP transition.
Assistant Manager / Finance Executive
5 Years 1 Month
WNS Global Services | 2003.10 - 2008.11
Led teams, SLAs, quality; won Best Employee Annual Award; completed multiple transitions and automation projects.
Education
M.D. - B.Com
Pune University | Pune, Maharashtra, India | 1997-03
Skills
People Leadership & Culture
Operational Excellence
Change & Transformation
People Operations Enablement
Governance & Compliance
Stakeholder Engagement
Training & Capability Building
Workforce Planning & Transitions
Accomplishments
Led teams of 65+ employees across global finance and operational domains.
Established and scaled the global MDM team from 6 to 18 members.
Led OpenText OCR, TRAX bank integration, Offshoring, and T&E modernization initiatives.
Delivered AP query reduction from 49% to 5% (Kaizen).
Supported setup and capability building for Tangier SSC.
Delivered successful transitions for 4+ global locations with high satisfaction ratings.
Team lead - SGRE Procurement/Governance, Risk and compliance- P2P at CAPGEMINI TECHNOLOGY AND SERVICES PRIVATE LIMITEDTeam lead - SGRE Procurement/Governance, Risk and compliance- P2P at CAPGEMINI TECHNOLOGY AND SERVICES PRIVATE LIMITED
Supply Chain Analyst / Global Process Lead - Procurement Management - Direct & Indirect - P2P at Accenture Solutions Pvt LtdSupply Chain Analyst / Global Process Lead - Procurement Management - Direct & Indirect - P2P at Accenture Solutions Pvt Ltd