SUNIL KUMAR SHRIVASTAVA
Amstelveen
Summary
Proactive decision maker with 18 years of experience in OSS/BSS, focusing on Telecom Mediation, Prepaid, Provisioning, Rating, and Billing Systems. Proven track record of delivering successful projects through a solutions-oriented approach and attention to detail. Skilled architect with expertise in residential and commercial design, creating functional and aesthetically pleasing architectural plans. Strong project management abilities and knowledge of construction processes, consistently achieving client satisfaction and sustainable building solutions.
Overview
18
18
years of professional experience
Work History
Product Owner, Solution Designer
Infosys Ltd - Client - Liberty Global
04.2020 - Current
- Oversaw IT delivery, focusing on requirement gathering and design reviews.
- Assessed effort estimates for mediation delivery across nine European countries.
- Analyzed and designed Kobelnoord and IMS upgrade projects.
- Conducted impact analysis, product configuration, and development tasks.
- Implemented Scrum and Agile methodologies to enhance project efficiency.
- Engaged in business development and pre-sales activities beyond PO responsibilities.
- Prepared responses for RFPs and RFIs to support sales initiatives.
- Presented customer use cases to demonstrate solutions using various BSS products.
- Collaborated with cross-functional teams and provide Use case to deploy AI-driven dashboards.
Solution Architect
Infosys Ltd - One NZ (Vodafone NZ)
11.2018 - 03.2020
- Managing IT delivery, Analysis and Designing for VOLTE Project, Kogan.
- Impact Analysis, Product Configuration and Development.
- DevOps and Agile Model Implementation and Pre-Sales Activities.
- Involved in Implementation of ITIL Processes (Incident Control flow, Change Management) new processes and Problem Management and TAT for handling Service Tickets (SR).
Tech Lead
Vodafone Shared Services Pvt Ltd - Client-Vodafone Germany
02.2016 - 11.2018
- Identified production defects and coordinated with development team for investigation.
- Collaborated with onshore and end-to-end teams for migration and implementation.
- Conducted regression and functional testing across multiple streams, including PGW, SGW, and TAP.
- Participated in failover activities and provided production support.
- Delivered Comptel Eventlink training to team members.
- Reviewed all testing deliverables and executed tests to meet quality milestones.
- Developed Master Test Plan for comprehensive test management across various levels.
- Created detailed functional, integration, and regression test plans ensuring requirement coverage.
Senior Associate
Tech Mahindra - Client - Kpn Netherlands
11.2012 - 02.2016
- Assisted offshore junior members with technical issues and resolved critical production challenges independently.
- Developed monitoring scripts as part of Continual Service Improvement Plan.
- Processed tickets to deliver data within defined SLAs using BMC Remedy Tool.
- Configured new stream setups and provided ongoing production support.
- Managed shared memory, extract, and loader jobs, addressing associated issues efficiently.
- Executed application-level configuration and generated rejection reports via Shell Script.
- Formulated strategic plans to improve operational efficiency and effectiveness.
System Specialist
Omnitech, CBT & IBM - Client- Vodafone India
11.2007 - 11.2012
- Facilitated patch installations and testing for Siemens IN, Comverse IN, Nokia, and Ericsson MSC & SMSC.
- Streamlined development of Shell scripts to optimize daily operations.
- Led standardization initiatives to eliminate revenue leakages.
- Orchestrated bandwidth estimations for effective CDR collection.
- Managed streams and nodes in Comptel 5.3.2 and 6.3 Event link applications.
Education
M.Sc. - Computer Science
06-2007
- First Class
- GPA: 71%
B. Com - Computer Application
06-2005
- First Class
- GPA: 71%
XII -
06-2002
- First Class
- GPA: 71%
Skills
- Oracle
- Timesten
- Postgre SQL
- Requirement gathering
- Product design
- Solution architecture
- Stakeholder management
- Product backlog management
- PL/SQL
- C, C
- Basic Perl, Core Java, XML
- Mediation Comptel Event Link 5X, 6X, 7X
- Nokia Mediation 22x
- UNIX, Solaris
- UNIX Shell
- Scripting
- MS-Office
- Putty/CRT
- Testing
- Implementation
- Migration
- Transition
- Operation for all BSS applications
Certification
- MCTS (Microsoft Certified Technology Specialist), SQL Server 2005, NIIT, 2008
- MCP (Microsoft Certified Program), C#.Net 2005, NIIT, 2008
- ITIL Foundation Certified, IT Service Management
- Infosys Generative AI Certified
- Infosys Nokia Mediation Certified
Languages
- English
- Hindi
Personal Information
- Date of birth: 25/06/1985
- Nationality: Indian
Professional Snapshot
Solutions-focused, meticulous, and results-oriented Master of Science in Computer Science professional offering 18 years of successful career in OSS/BSS domain with subject matter expertise in telecom mediation, prepaid, provisioning, rating, and billing system, planning, testing and analysis, telecom DevOps, pre-sales, UNIX shell scripting, PL/SQL, and relationship management
Timeline
Product Owner, Solution Designer - Infosys Ltd - Client - Liberty Global
04.2020 - Current
Solution Architect - Infosys Ltd - One NZ (Vodafone NZ)
11.2018 - 03.2020
Tech Lead - Vodafone Shared Services Pvt Ltd - Client-Vodafone Germany
02.2016 - 11.2018
Senior Associate - Tech Mahindra - Client - Kpn Netherlands
11.2012 - 02.2016
System Specialist - Omnitech, CBT & IBM - Client- Vodafone India
11.2007 - 11.2012
MCPRV University - M.Sc., Computer Science
APS University - B. Com, Computer Application
C.M.A - XII,