SUMIT MADAN
Springdale
Summary
Food Service Supervisor with extensive experience developing foodservice teams and operational procedures to achieve the highest standards in customer service for the fast/casual dining. Effectively manages food and labor costs, budgeting, scheduling, and auditing procedures to meet with corporate objectives. Trains and manages staff on proper food preparation and presentation, comprehensive product knowledge, and courteous and professional behavior with guests to help build repeat business and store profitability.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
72764 Newfoundland & Labrador (Mary Browns)
06.2023 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Assistant Restaurant Manager
KFC/TACO-BELL
12.2021 - 06.2023
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Food Service Supervisor
KFC/Taco Bell
01.2021 - 12.2021
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Cook
KFC/Taco Bell
09.2019 - 12.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Representative
Bank of Montreal
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2020
Bachelor of Science - Computer Applications : Computer/IT
Maharaja Ganga Singh University
Sri Ganganagar07.2016
Project Management - Project Management
Sault College
Sault Ste. Marie, ON12.2020
Skills
- Money Handling
- Health Code Compliance
- Maintaining Clean Work Areas
- Delegating Assignments and Tasks
- Employee Performance Evaluations
- Investigating Complaints
- Food and Beverage Knowledge
- Restaurant Operation
References
TR2449 (KATHERYN M. STEWART) (A002140)
Branch Manager TR2449 Sault Ste. Marie Ontario
Katie.STEWART@bmo.com
705-254-6983
Amit Kumar
Restaurant Operational Manager
Mary Brown's (Chicken And Taters), Springdale, NL
amitmadaan7665@gmail.com
7096368852
Timeline
Restaurant Manager
72764 Newfoundland & Labrador (Mary Browns)
06.2023 - Current
Customer Service Representative
Bank of Montreal
11.2022 - 06.2023
Assistant Restaurant Manager
KFC/TACO-BELL
12.2021 - 06.2023
Food Service Supervisor
KFC/Taco Bell
01.2021 - 12.2021
Cook
KFC/Taco Bell
09.2019 - 12.2020
Bachelor of Science - Computer Science
Sault College of Applied Arts And Technology
Bachelor of Science - Computer Applications : Computer/IT
Maharaja Ganga Singh University
Project Management - Project Management
Sault College
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