Suleyman Hadzhiev
London
Summary
Accomplished General Manager with a proven track record at Pret A Manger, enhancing operational efficiency and driving sales growth through strategic leadership and effective team building. Expert in staff training and customer relations, I've successfully implemented innovative strategies that significantly improved profitability and employee satisfaction. Skilled in problem resolution and time management, my approach has consistently resulted in positive outcomes and business achievements.
Overview
6
6
years of professional experience
Work History
General Manager
Pret A Manger
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Pret A Manger
09.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Kitchen Leader
Pret A Manger
02.2020 - 09.2021
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Supported positive work environment through effective conflict resolution among team members when necessary.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Reduced food waste through diligent inventory management and proper food storage practices.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Team Member
Pret
06.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
General Manager
Grano
02.2018 - 06.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Petroleum Engineering
Middle East Technical University
AnkaraSkills
- Leadership and team building
- Problem Resolution
- Employee Scheduling
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Staff Training
- Team Player
Languages
Turkish
Native language
Bulgarian
Upper intermediate
B2
English
Proficient
C2
Timeline
General Manager
Pret A Manger
04.2022 - Current
Assistant Manager
Pret A Manger
09.2021 - 04.2022
Kitchen Leader
Pret A Manger
02.2020 - 09.2021
Team Member
Pret
06.2019 - 02.2020
General Manager
Grano
02.2018 - 06.2019
Bachelor of Science - Petroleum Engineering
Middle East Technical University
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