Sukhpreet Kaur
St. John's
Summary
Proven problem-solver and effective communicator, I excelled at Quality Inn and Suites by enhancing customer loyalty and resolving high-stress disputes. Skilled in critical thinking and data entry, my vigilance as a Security Guard at Condor Security ensured a safe environment, demonstrating reliability and multitasking abilities without compromising service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quality Inn and Suites
02.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Guard
Condor Security
01.2023 - 12.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
No Degree - Diploma - Business
Cambrian At Hanson College
Brampton, ON04-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Verbal and written communication
- Punctuality
- Complex Problem-solving
- Self-defense
- Reliability
- Documentation skills
- Multitasking and organization
Languages
English
Full Professional
Certification
Standard First Aid and CPR /AED level C ( Canadian Red Cross )
Timeline
Customer Service Representative
Quality Inn and Suites
02.2024 - 10.2024
Security Guard
Condor Security
01.2023 - 12.2023
No Degree - Diploma - Business
Cambrian At Hanson College
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