Summary
Overview
Work History
Education
Timeline
Generic

SUKANYA ARORA

St. John's

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

3
3
years of professional experience

Work History

Customers Service Manager

Walmart Canada 3196
08.2024 - Current

1.Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.


2.Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.


3. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.


4. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

5. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Customer Service Manager

Walmart Canada #3034
09.2022 - 08.2024

1. Handles customer and Associate concerns and provide guidance as required.

2.Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.


3. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.


4.Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

Cashier

Walmart Canada #3034
10.2021 - 09.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Business Management International Business -

Lambton College
Mississauga, ON
12.2022

Bachelor Of Commerce -

Guru Nanak Dev University
Amritsar
05.2019

Timeline

Customers Service Manager

Walmart Canada 3196
08.2024 - Current

Customer Service Manager

Walmart Canada #3034
09.2022 - 08.2024

Cashier

Walmart Canada #3034
10.2021 - 09.2022

Business Management International Business -

Lambton College

Bachelor Of Commerce -

Guru Nanak Dev University
SUKANYA ARORA