Sujata Lachman
Schiedam
Summary
Results-driven Business Relationship Consultant with a dynamic approach to aligning business objectives with technical solutions. Skilled in managing stakeholder relationships and leading strategic projects. Proven ability to drive operational efficiency and foster collaboration across multiple teams and departments. Goal is to leverage skills and experience to contribute to the continued growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Business Relationship Consultant
CNA Hardy
05.2021 - Current
- Acted as the primary liaison between business units and IT/Operations, ensuring alignment of business objectives with technical solutions
- Identified business needs and opportunities, driving the development and implementation of tailored solutions to improve operational efficiency
- Managed relationships with key stakeholders, fostering collaboration and ensuring seamless communication across multiple teams and departments
- Led the prioritization and delivery of strategic projects, ensuring they met business goals and were completed within agreed timelines and budgets
- Provided ongoing support and guidance to business leaders, facilitating issue resolution and continuous improvement initiatives across processes and systems
Operational Support Specialist
CNA Hardy
05.2021 - Current
- Assisted the underwriting business with the review, design, development, and implementation of underwriting products, processes, and procedures
- Supported consistent improvement of digital underwriting, business systems, and user experience
- Worked with data to deliver business intelligence, insights, and analytics to support business objectives
- Supported driving and implementing business change while maintaining a competent and compliant framework through systems and people across the business
- Provided solutions to improve efficiencies for issues identified within product, process, or underwriting performance
Claims Operations Analyst Benelux
Chubb
05.2020 - 05.2021
- Identified relevant analytical problems, determined appropriate diagnostic methods, and solved unique and complex issues
- Worked with line of business SMEs and management to execute process improvement initiatives
- Provided UAT testing for all supported applications, ensuring enhancements and new functionality were working correctly prior to rollout
- Managed several IT projects
- Analyzed all claim exposures and determined efficient ways to settle claims with the help of various parties
Junior Analyst - Continental Europe Claims Service Development
Chubb
09.2019 - 05.2020
- Maintained business requirements and aligned them with functional and technical requirements
- Developed business architecture using requirements such as scope, processes, alternatives, and risks
- Managed several IT projects
- Communicated Chubb’s business requirements and proposed solutions to improve system efficiencies and reduce total expenses
Claims Adjuster & Digital Claims Lead
Chubb
05.2017 - 09.2019
- Led the Digital Claims team and Claims Service Representative Benelux team (8 FTEs)
- Monitored team performance and reported on metrics
- Ensured due process, accuracy, and accountability were followed
- Delegated tasks and set deadlines
- Assisted management with hiring processes and new team member training
- Managed IT projects and was responsible for the digital claims portal
Education
International Business and Management Studies -
Hogeschool Rotterdam
07.2015
Business Administration - undefined
INTI International University
12.2011
Voortgezet Onderwijs - HAVO - undefined
St. Franciscus City College
07.2008
Skills
- Operations management
- Process improvements
- Digital transformation
- Change management
- Coaching
- Culturally diverse team management
- Stakeholder engagement and management
- Project Management
Languages
English
Dutch
German
Hindi
Hobbies and Interests
Reading, Art & History, Traveling, Family & Friends, Photography, Psychology
IT Literacy
- Microsoft Office Suite: Word, Excel, Powerpoint, Outlook
- CRM Systems: Salesforce
- Project Management tools; JIRA
- Data Analysis: Excel( Advanced), Tableau
- Cloud Services: AWS, Azure, Google Cloud platform
- Content Management Systems: Sharepoint, Tridion
References
Available upon request.
Timeline
Business Relationship Consultant
CNA Hardy
05.2021 - Current
Operational Support Specialist
CNA Hardy
05.2021 - Current
Claims Operations Analyst Benelux
Chubb
05.2020 - 05.2021
Junior Analyst - Continental Europe Claims Service Development
Chubb
09.2019 - 05.2020
Claims Adjuster & Digital Claims Lead
Chubb
05.2017 - 09.2019
Business Administration - undefined
INTI International University
Voortgezet Onderwijs - HAVO - undefined
St. Franciscus City College
International Business and Management Studies -
Hogeschool Rotterdam
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