Solaina, V Supriana

As a Call Center Executive at Digicel, every day brings a new challenge and an opportunity to make a real impact. From being the first point of contact for customers to ensuring seamless issue resolution, this role is at the heart of customer satisfaction. Executives provide expert support across product, service, and billing inquiries—aiming for first-call resolution while handling even the most complex situations with professionalism and care.

But the role goes beyond just calls. Call Center Executives often take on leadership responsibilities, helping to train new team members, monitor performance, and drive continuous improvement. With a focus on collaboration and excellence, they play a key role in building a motivated, high-performing team and maintaining a positive, customer-centric culture.

From September 2012 to March 2014, worked at Freeport Jewelers as a Sales Representative.

Served as Sales Representative from April 2012 to May 2012 Caribbean Concrete Solutions and Caribbean Paint & Roofing.

Worked at CAREX NV from November 2011 to April 2012 as Store Manager.

From October 2010 to August 2011, worked at Parking Authority Curaçao (PAC) as a Clerk also Cashier.

Worked as Sales & Marketing Manager at Caribglobal Data Services BV (CDS) from October 2009 to April 2010.

From May 2009 to November 2009 at Colombian Emeralds at Curacao Airport as a Sales Representative.

From November 2008 to April 2009 at Little Switzerland Curaçao as a Sales Representative.

From May 2008 to November 2008 worked at the Curaçao Hilton Hotel as Night Auditor. My duties included the auditing and balancing of the financial
transactions reported by various hotel departments during the day; of course, I had to enroll and process the reported customers. GDS Participation :For your convenience, Hilton Worldwide Brands participates in the following Global Distribution Systems: Sabre, Apollo/Galileo, Wordsplan and Amadeus.

From 2004 to March 2008, International Support Services working as a Support Officer. My duties here were to help our foreign customers via phone or email with any challenge they may have. Through phone call I had to make sure that said customers understood the rules and conditions that apply when using our products.

From 2001 to 2002 I worked at MITS Curaçao NV as a logistics assistant. Here I had to help all the foreign workers pick them up from the airport, arrange places for them to stay, make sure they were provided with the necessary food, in case of illness take care of transportation to and from the doctor, keep track of hours to administer the biweekly payments, communicate with them on a daily basis to make sure everything went smoothly.

Joined Mitsubishi Corporation in 2001 as a secretary. I was mainly in charge of the administration of Project (BOO: Build Own & Operate), which includes “The administrative support of the engineers in charge of extending project drawings.”

I started as a clerk, later I had the management of the whole office, answering phone calls, filling out documents, along with “work permits” for our foreign clients, and furthermore I worked in the “Internal Control” department.

From 1982 to 1985 worked at the Golden Drive Inn theater as a secretary. Various office/administrative varying from answering phone calls, helping customers, preparation work related to payroll as well as preparing various schedules etc.