STEPHEN BROWN
Takoradi,GHANA
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ICT PRIVATE CONSULTANT & SOCIAL ENTREPRENEUR
Self
Takoradi, Koforidua, Takoradi, Accra, Ghana
02.2018 - Current
- Mini Importation consultant, Unlocking and unblocking of Routers, Wi-Fi, Modems, laptops etc
- Jbox application management, Digital Marketer, Multi - level Marketer, Maintaining systems, Software Installations and configuration, Update system as soon as new version of operating system and application software are available.
- Built positive, productive client relationships for enhanced social support.
- Attended regular training and supervision workshops for improved service user support.
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
AGENT ACCOUNT MANAGER/ HUMANRESOURCE OFFICER
OBIRI ASARE & SONS COMPANY LTD
Takoradi, Ghana
10.2014 - 03.2017
- In charge of agent account Balancing, In charge of loading or crediting agents point of sale terminals with deposited recharge amounts.
- In charge of agents account reconciliation.
- See to it that complaints of agents with respect to their back office accounts are addressed.
- I ensure employees performance are up to expectation through performance appraisal.
- In charge of Training employees.
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Updated CRM systems with accurate, current information for valid client records.
- Obtained and maintained accurate financial records.
SOFTWARE/HARDWARE OFFICER
X' MEDIA
Accra, Ghana
08.2011 - 02.2014
- Maintaining system, Database Management, Verify that peripherals are working properly.
- Monitored system performance, Create file systems.
- Install software, Create a backup and recoveries.
- Update system as soon as new version of OS and application software comes out.
- Implement the policies for the use of the computer system and network.
RECORDS OFFICER/SYSTEMS ADMINISTRATOR
Enyiresi Government Hospital (National Service)
Anyinam, Ghana
10.2010 - 08.2011
- Ensuring privacy of patient records.
- Ensuring Security of patient records.
- Overseas the management of Database on Patients.
- Preserved historically significant and valuable documents.
Field Researcher
Research International Ghana
Accra, Ghana
04.2007 - 08.2007
- Data collection, providing assistance in preparing articles, providing assistance in preparing reports, helped in creating presentation slides
Customer Care Officer (Internship)
TV3 Network Limited
Adesawe-Accra, Ghana
09.2006 - 11.2006
- To listen to the complaint of customers and forward it to the appropriate department for redress
- Improved customer satisfaction ratings through responsive query resolution.
- Promptly responded to inquiries and requests from prospective customers.
Education
Diploma - Computer Hardware and Software Engineering
NIIT Computer Training Institute, Takoradi, Ghana
Ghana 01.2010 - 11.2010
BBA - Human Resource Management
KNUST (All Nations University College, Koforidua, Ghana)
Koforidua / Ghana 04.2003 - 09.2008
Skills
- Computer Literacy, Working knowledge of Microsoft Office, Extensive experience of Computer Hardware and software, PowerPoint Confident in application of internet for research purposes and proficient user of internet
- Customer Service
- Confidentiality
- Problem Solving
- Time management
- Public speaking
- Teamwork
- Problem-solving
- Can easily adapt to changes
Custom
- Reading
- Working on computers
- Playing football
Languages
English
Fluent
Certification
WORKSHOPS AND TRAINING
Global Leadership Training
Capacity Building Seminar for Pastors and Church Workers
March 2020
Timeline
ICT PRIVATE CONSULTANT & SOCIAL ENTREPRENEUR
Self
02.2018 - Current
AGENT ACCOUNT MANAGER/ HUMANRESOURCE OFFICER
OBIRI ASARE & SONS COMPANY LTD
10.2014 - 03.2017
SOFTWARE/HARDWARE OFFICER
X' MEDIA
08.2011 - 02.2014
RECORDS OFFICER/SYSTEMS ADMINISTRATOR
Enyiresi Government Hospital (National Service)
10.2010 - 08.2011
Diploma - Computer Hardware and Software Engineering
NIIT Computer Training Institute, Takoradi, Ghana
01.2010 - 11.2010
Field Researcher
Research International Ghana
04.2007 - 08.2007
Customer Care Officer (Internship)
TV3 Network Limited
09.2006 - 11.2006
BBA - Human Resource Management
KNUST (All Nations University College, Koforidua, Ghana)
04.2003 - 09.2008
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