Stephanus Petrus Malan
Vleuten,UT
Summary
Stephan is an experienced retail professional with leadership proficiency and over 15 years’ experience in retail operations which includes the entire retail supply chain. Stephan thrives in a highly driven environments ensuring delivery of positive results utilizing operational and negotiation expertise. Furthermore, Stephan possesses expertise in business development and finding opportunities to maximus profits. Stephan fosters great relationships with stakeholders and inspires teams and colleagues in their personal development and performance objectives. Stephan visualizes success and identifies highly effective strategies for achieving it. Stephan has skillfully balanced organizational objectives relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. Stephan is known by clients for good nature, honesty and can-do attitude'.
Overview
18
18
years of professional experience
Work History
Inbound Administrator
CEVA Logistics
09.2024 - Current
- Looking after Inbound Processes (receiving and NCR’s) and managing the WMS Core+ system.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
NCR, Return & Back Order Administrator
Randstad | CEVA Logistics
08.2023 - 08.2024
- Ensured correct delivery of goods, operated warehouse Oracle system, and handled Pull Back Stock Control and Credit requests.
- Facilitated swift resolution of shipping-related disputes by providing clear documentation of all relevant details surrounding problematic orders.
- Collaborated with team members to unload trucks, inspect merchandise, and quickly resolve discrepancies or damaged items.
- Verified shipment contents against paperwork and noted discrepancies.
- Managed timely communication with suppliers regarding shipment delays or discrepancies, facilitating quick resolutions.
- Supported warehouse optimization initiatives by identifying opportunities for process improvements in the receiving area.
- Trained new employees on company-specific software systems as well as best practices in order administration.
General Manager
The Buying Group
11.2020 - 10.2022
- Acquired and set up new members, created income streams, negotiated trade agreements, and consulted on profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assist Members to make their business more profitably.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
National Operations Manager
Essential Hardware Group
05.2012 - 11.2020
- Managed income and expense budgets, guided regional managers, and oversaw procurement and negotiations.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Identified profitable business leads and built pipeline of prospective customers.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Streamlined internal communication channels by implementing regular meetings between department heads.
- Led a team of regional managers to ensure consistent delivery of high-quality services across multiple locations.
- Developed and executed strategic plans for business growth, resulting in expansion into new markets.
- Managed change effectively during periods of rapid growth or restructuring within the organization.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
- Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
- Worked closely with executive leadership to develop long-term strategies for company success.
- Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
- Increased operational efficiency by streamlining processes and implementing new technologies.
- Traveled different locations manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Created a customized ERP system
Consultant
Build It DC | Build It – A Division of the SPAR Group
01.2012 - 04.2012
- Assisted with streamlining imports and created merchandising strategies for DC products.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Retail Operations Manager (ROM)
Build It – A Division of the SPAR Group
01.2007 - 08.2011
- Grew the region's profitability, assisted new stores, and managed pricing and promotions with suppliers.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
Education
Management business diploma -
Stellenbosch Business School
Management Retail Program -
SPAR (SA) Learning Academy Mandela University
01.2011
Skills
Customer Service
Attention to Detail
Office Administration
MS Office
Team Building and Leadership
Decision-Making
Documentation And Reporting
Personable and Approachable
Data Confidentiality
Staff Management
Relationship Development
Business Administration
Budget Management
Operations Management
Continuous Improvement
Financial Oversight
Residencepermit
True
Availableimmediately
True
Competenceandskills
True, True, True, True, True, True, True, True, True, True, True
Roles
- Operations Manager
- Sales Manager
- Account Manager
- Procurement Manager
- Customer Service Manager
- General Manager
- Business Development Manager
Industryexperience
- Retail
- Sales
- Area Manager
- Operations Manager
- Procurement and Negotiation
- General Management
- Business Development
- B2B
- B2C
Personal Information
- Year of Birth: 1975
- Nationality: South African/ex Namibian
Othercompaniesworkedat
- Builders Warehouse - Branch and Procurement Manager
- Hardware Mania & Fremb Enterprises - Sales Manager
- Cashbuild – Branch and Procurement Manager
- Kalahari Sands Hotel & Casino – F & B Controller
- Super Sport Action Café – Manager
- Heja Game Lodge – General Manager
- Windhoek Country Club Hotel, Casino and Resort – Ass F & B Manager, Store Manager and Buyer
- Safari Hotel – Trainee Manager
Languages
Afrikaans
Native language
English
Proficient
C2
Dutch
Beginner
A1
Timeline
Inbound Administrator
CEVA Logistics
09.2024 - Current
NCR, Return & Back Order Administrator
Randstad | CEVA Logistics
08.2023 - 08.2024
General Manager
The Buying Group
11.2020 - 10.2022
National Operations Manager
Essential Hardware Group
05.2012 - 11.2020
Consultant
Build It DC | Build It – A Division of the SPAR Group
01.2012 - 04.2012
Retail Operations Manager (ROM)
Build It – A Division of the SPAR Group
01.2007 - 08.2011
Management business diploma -
Stellenbosch Business School
Management Retail Program -
SPAR (SA) Learning Academy Mandela University
Similar Profiles
Ramamurthy ParamasilvamRamamurthy Paramasilvam
Logistics Supervisor at Bollore logistics / CEVA logisticsLogistics Supervisor at Bollore logistics / CEVA logistics
Tamara CormierTamara Cormier
Material Handler at CEVA Logistics/ HCL LogisticsMaterial Handler at CEVA Logistics/ HCL Logistics
Amine ErriadeAmine Erriade
Procurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA LogisticsProcurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA Logistics