Stephanie Plank
Team Lead
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Supportive and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Team Lead
Picnic B.V
11.2021 - Current
- Led and managed a dynamic team of employees, fostering a collaborative and high-performance work environment.
- Conducted comprehensive training sessions to empower team members with the necessary skills and knowledge for their roles.
- Successfully conducted contract talks and interviews, demonstrating effective communication and negotiation skills to secure qualified candidates.
- Expertly screened job applications, utilizing a discerning eye to identify top talent and ensure a strong fit with organizational needs.
- Demonstrated leadership in decision-making and problem-solving, ensuring the smooth operation of daily activities and strategic initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
House Keeping Supervisor
Moxy Hotel
01.2021 - 10.2021
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Facility Manager
Cheetah Outreach Trust
02.2016 - 11.2020
- Managed daily operations as Facility (General) Manager at a Cheetah Sanctuary, overseeing the well-being of 42 animals, coordinating the efforts of 12 dedicated staff members, and managing a dynamic team of 20-25 volunteers.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Developed and maintained meticulous schedules to optimize efficiency in animal care, volunteer coordination, and staff responsibilities, ensuring seamless day-to-day functioning.
- Conducted thorough performance reviews for staff members, providing constructive feedback, recognition for exceptional contributions, and identifying areas for professional growth and development.
- Played a pivotal role in the recruitment process by interviewing potential volunteers and applicants, evaluating their suitability for roles within the sanctuary and ensuring alignment with the organization's mission and values.
- Demonstrated a hands-on approach to animal care, working closely with the team to create a nurturing and safe environment for the resident cheetahs while adhering to industry standards and ethical practices.
- Spearheaded initiatives to enhance the overall volunteer experience, fostering a sense of community and commitment among team members.
- Collaborated with sanctuary leadership to implement strategic plans and continuously improve facility operations, contributing to the organization's mission of wildlife conservation and education.
- Promoted workplace diversity through collaborative initiatives with hiring team to attract diverse talent pools during recruitment campaigns.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
Volunteer Coordinator
Cheetah Outreach Trust
01.2015 - 01.2016
- Implemented innovative incentive programs to motivate volunteers, increasing overall participation levels.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Improved volunteer satisfaction by regularly soliciting feedback and implementing suggested changes in a timely manner.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Evaluated volunteer performance to provide constructive feedback and identify areas for improvement or additional training needs.
Education
Bachelor of Arts - Human Resources Management
Stellenbosch University
South Africa 04.2001 -
Skills
Customer Retention
Background Checks
Employee Relations
Onboarding and Orientation
Employee Retention
Performance Coaching
Employee Scheduling
Workflow Optimization
Customer Retention
Customer Retention
Timeline
Team Lead
Picnic B.V
11.2021 - Current
House Keeping Supervisor
Moxy Hotel
01.2021 - 10.2021
Facility Manager
Cheetah Outreach Trust
02.2016 - 11.2020
Volunteer Coordinator
Cheetah Outreach Trust
01.2015 - 01.2016
Bachelor of Arts - Human Resources Management
Stellenbosch University
04.2001 -