Summary
Overview
Work History
Education
Skills
Languages
gym
Additional Information
Timeline
Generic
Stef Bell

Stef Bell

Heerlen,LI

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff.


Valuable lessons can be gleaned from my experiences, yet I also eagerly embrace learning from others. An open-minded individual, always prepared to assist customers or colleagues, regardless of the challenge. Dedicated to supporting fellow team members.

Overview

2
2
years of professional experience

Work History

Junior Sales Advisor

Janssen Kerres (Currently Hedin Automotive)
09.2023 - Current
  • Maintained accurate records of all transactions, correspondence, and client interactions in company CRM system.
  • Developed strong relationships with clients, ensuring repeat business and customer satisfaction.
  • Implemented creative sales tactics to overcome objections from hesitant prospects, resulting in successful conversions.
  • Streamlined internal processes for tracking leads and monitoring progress towards sales goals, improving efficiency within the team.
  • Negotiated favorable terms on behalf of clients while securing profitable deals for the company consistently.
  • Collaborated with team members to develop strategies for achieving collective sales goals.

Internship Student

Janssen Kerres
12.2022 - 10.2023
    • Developed professional skills through hands-on experiences, including time management and effective communication.
    • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
    • Sorted, organized, and maintained files.
    • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
    • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
    • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.

Customer Service Representative

Lynk&co
10.2022 - 12.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Post-secondary Vocational Education - Automotive Sales

Aventus College
Netherlands
09.2023

No Degree - Automotive Sales

Summa College
Nederland, Netherlands

Post-secondary Vocational Education - Automotive Mechanics

Gilde Opleidingen
Netherlands
06.2021

Skills

  • Goal-Oriented
  • CRM proficiency
  • Cold-calling
  • Cross-selling strategies
  • Customer Service
  • Customer Relationship Building
  • Relationship Building
  • Sales Presentations
  • Product and service knowledge
  • Client Service
  • Sales closing
  • Complex Problem-Solving

Languages

Dutch
Native language
English
Upper intermediate
B2
German
Elementary
A2

gym

I like to stay fit and can be found in the gym three times a week.

Additional Information

I love to travel and go on adventures, that is why i would like to do remote work.

Timeline

Junior Sales Advisor

Janssen Kerres (Currently Hedin Automotive)
09.2023 - Current

Internship Student

Janssen Kerres
12.2022 - 10.2023

Customer Service Representative

Lynk&co
10.2022 - 12.2022

Post-secondary Vocational Education - Automotive Sales

Aventus College

No Degree - Automotive Sales

Summa College

Post-secondary Vocational Education - Automotive Mechanics

Gilde Opleidingen
Stef Bell