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Associate Principal Engineer

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Detail-oriented Fleet Coordinator with expertise in data management and regulatory compliance. Proven ability to streamline processes, enhance efficiency, and maintain accurate records.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Highly motivated Supervisor Professional experience seeking a full-time position in an established organization that will utilize my skills.

Total of 14 years of Strategic and results-driven Professional with extensive technical & process experience in IT Operations & Service Management coming from a background core technical Microsoft Product-Service (M365, Virtualisation, SharePoint), and Cloud Services with the plus experience in AI-Automation, ITIL, Service Management and delivery.
IT Operations
• Managing 4 technical chapters: Application Support, Cloud Infrastructure, Digital Identity, and Network Services.
• KPI Management
• Ticket Quality Management
• Improvement related to ticket process and operational process
• Pending Ticket Analysis and Improvement Plan
• Manage external vendors’ service quality and project reporting
• Cost impact analysis and automation opportunities
• Manual effort and cost impact analysis through use cases and AI initiatives
• Run customer voice program via experience-level analysis and streamline SLAs
• Act as primary gateway between global customers and 13 technical teams for operational issues, feedback, Service Standardization, Effective Solution, Platform Improvement
• Represent IT Service improvements globally
• End-to-End SLA management and reporting for internal teams and vendors globally
• Manage ServiceNow tool improvements
• Drive operational reporting leveraging Power BI and PowerPoint
• Lead Automation and AI track globally
Service Management
• Oversee Service Management Chapter: Drive major incidents and manage IRs end-to-end
• Manage Change Management process
• SLA management including tool enhancements
• Ticket KPI management
• Address user dissatisfaction
• Service Request end-user experience management
• Develop & Deliver training programs for Services, AI, Automation
• Manage and maintain service contracts

Computer Science graduate from Columbia University and current MSc student in Computer Science & Business Studies with expertise in offensive security and penetration testing. Proficient in scripting, networking fundamentals, and cloud environments, complemented by hands-on security research experience. Recognized for strong communication skills in conveying technical risks. Actively pursuing a junior penetration testing role to enhance skills in web, API, cloud, and infrastructure security testing.

Enthusiastic, results-focused individual with proficient skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Through my various jobs I have learn how to communicate and work with others to complete tasks as efficiently as possible. I have also learned how to plan routes to get to my destination effectively.

Professional sales leader equipped to drive growth and optimize performance. Proven ability to develop effective sales strategies and build strong relationships with clients. Focused on team collaboration and adapting to changing needs to achieve results. Skilled in team management, market analysis, and strategic planning. Known for reliability, flexibility, and goal-oriented mindset.
Knowledgeable [Desired Position] with proven background in driving sales growth and managing regional territories effectively. Leveraged innovative sales strategies and team leadership to exceed targets and enhance customer satisfaction. Demonstrated expertise in market analysis and relationship building.

 Dynamic and reliable professional with extensive experience in customer service and team management at Walmart. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in proper food handling and safety compliance, consistently maintaining high standards of cleanliness and organization. Committed to delivering exceptional service and fostering positive relationships. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. 

Stanislav Deriuhin

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Hiker

Storekeeper

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Cybersecurity

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Hiker

Storekeeper

Cybersecurity

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