Sridhar Talatam
Dubai
Summary
Results-driven Telecom Professional with extensive experience in managing complex projects, showcasing strong leadership and team-building capabilities. Recognized for advanced problem-solving skills and a keen ability to interpret technical specifications. Delivered significant value through innovative design solutions and successful strategic project completions. Committed to leveraging expertise to drive future project success and operational efficiency.
Overview
21
21
years of professional experience
Work History
Principal Engineer, Advance Customer Services
Oracle Corporation
Dubai
01.2022 - Current
- Responsible for the Siebel Support for all the Siebel Customers in EMEA & other regions across multiple domains
- Currently leading CRM Upgrade team for Batelco (IP15 to Siebel24.10)
- Resource Utilization, Project planning, Effort Estimations
- Task Assignments, mentoring
- Configuration & Scripting Reviews
- Siebel Upgrade Support
- Advanced Customer Support
- Engage in Service Delivery Meetings with Customers
Application Operations Engineer
Saudi Telecom Company
Riyadh
01.2014 - 01.2022
- Open Access Operations SPOC
- Manage WAR Rooms for OA Open and Failed Orders, Assurance
- Engage with Demand, Solution Architects and Business Analysts for Business Process re-engineering
- CRM Operations SME & CAB Member
- Work with Vendor companies and ensure the KPI adherence
Solution Architect
McAfee India
Bangalore
01.2013 - 01.2014
- Review the Business Requirements and map it to the existing Modules or propose new Design to arrive at the most optimal solution/ design
- Review the Technical Design documents, Configurations delivered by the Vendors
- Optimized system architectures for performance, scalability, and cost-effectiveness.
Principal Consultant
Oracle SSI
Bangalore
01.2010 - 01.2013
- Vodafone - UK, CRM Technical Lead & Collections module Specialist
- Mobily - Bangalore - CRM Desktop BA & Developer
- British Telecom - Pune - Siebel CRM Expert Assistance (onsite) - General Config, Order Mgmt, Upgrade, Admin
Assistant Consultant
Tata Consultancy Services Ltd
Mumbai
01.2004 - 01.2010
- SAUDI TELECOM COMPANY – Saudi Arabia, CRM Service Module Integration Developer
- VIDESH SANCHAR NIGAM LIMITED – Mumbai, Application Developer
Education
Bachelor of Technology -
Sri Venkateswara University College of Engineering
Tirupati, India01.2004
Skills
- Siebel CRM
- CRM upgrade
- Effort estimation
- Cross-functional collaboration
- COM
- Upgrade
- OpenUI
- Oracle PL/SQL
- Shell Scripting
- PHP
- Java
Accomplishments
- Received YES Award 3 times from 2023 to 2024 for outstanding contributions in multiple Accounts.
- Received Appreciations from Customers directly on multiple occasions for resolving long pending & Business Critical problems.
- Received Appreciation from STC IT VP for outstanding contribution in STC BSS Transformation Project
- Received “Shining Star” award in the year 2011 for the outstanding work in British Telecom Assignment
- Nominated for the “Star of the Month” award in the year 2000 for outstanding work in Saudi Telecom Company.
- Received 2 appreciation certificates from VSNL COO for excellent work and a very short delivery time in the year 2005
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Principal Engineer, Advance Customer Services
Oracle Corporation
01.2022 - Current
Application Operations Engineer
Saudi Telecom Company
01.2014 - 01.2022
Solution Architect
McAfee India
01.2013 - 01.2014
Principal Consultant
Oracle SSI
01.2010 - 01.2013
Assistant Consultant
Tata Consultancy Services Ltd
01.2004 - 01.2010
Bachelor of Technology -
Sri Venkateswara University College of Engineering
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