Sowmiya Latha K R
Senior Business Analyst Www.linkedin.com/in/ Sowmiyalatha-k-r-26850a114
Amsterdam
Summary
Senior Business Analyst with 10+ years of experience across Banking, Telecom, Automotive and Insurance. Certified Pega Business Architect with 5+ years in BPM, specializing in requirements gathering, solution design, and the implementation of Pega PRPC applications. Proven expertise in leading teams, optimizing business processes, and ensuring alignment between technical and business objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Senior Pega Business Architect
LeasePlan Digital
05.2024 - Current
- Led the implementation of Pega CDH for credit risk decisioning, achieving a 25% reduction in decision-making time
- Partnered with business stakeholders to develop strategies for credit scoring and segmentation, improving credit lead time analysis by 30%
- Implemented decision strategies with Pega’s Next Best Action (NBA) and predictive analytics, improving decisioning accuracy by considerably
- Collaborated with data teams to integrate data flows and design models, enhancing decision speed
- Designed customer journey mapping and streamlined business rules
- Incorporated feedback from 50+ user interviews to enhance user experience and increase satisfaction by 15%
- Configured real-time data-driven customer segmentation and risk scoring, reducing errors by 18%
- Facilitated DCO sessions, business reviews, and UAT, delivering the project on time and in full alignment with requirements
Senior Business Architect
LeasePlan Digital
08.2023 - 04.2024
- Automated the lease contract lifecycle with Pega Constellation from Inception until Termination, cutting processing time by 40%
- Transformed manual processes into efficient workflows, improving operational efficiency by 35%
- Gathered business requirements and translated them into actionable user stories, facilitating successful project completion
- Facilitated DCO sessions and designed process flows, reducing rework and increasing efficiency
- Optimized case lifecycle design and automated core processes, cutting manual intervention
- Collaborated with technical teams to integrate systems using REST/SOAP services, maintaining 98% system uptime
- Provided training and post-implementation support, ensuring 100% user adoption during UAT
Business Analyst
Hexaware Technologies
09.2015 - 08.2019
- Reshaped business processes within the insurance domain, improving operational efficiency by 25%
- Coordinated Agile ceremonies
- Documented functional requirements and developed user stories, ensuring compliance with business rules
- Designed intuitive UI flows and optimized business logic
- Worked with the development team to configure SLA, routing, and decisioning rules, improving response times
Systems Engineer
Tata Consultancy Services
09.2011 - 11.2015
- Developed banking and telecom applications, improving transaction throughput and enhancing system performance
- Created SQL queries and Java-based automation tools
Education
Bachelor of Information Technology -
Anna University
09.2007 - 05.2011
Core Competencies
- Pega PRPC - Infinity,Constellation,Pega Customer Decisioning Hub (CDH)
- Credit Risk Management
- CDD
- Lease Contract Management
- Requirements Elaboration
- Process Mapping
- JIRA
- Confluence
- SQL
- Wireframes
- Release Management
- Cross-functional Team Management
- Client Stakeholder Interaction
- Technical Leadership
- Reporting
- Critical thinking
Certification
Pega Decisioning Consultant 23
Technical Summary
BPM Expertise: Data modelling, Case Management, Process Flows, User Interface (UI/UX), Business Rules, Decisioning, Pega App Studio, Pega Infinity,Constellation,REST/SOAP Integration
Tools: JIRA, Confluence, MS Excel, SQL,Tracer, Clipboard, Live UI,Power BI,Miro, Microsoft Visio,whiteboard,Rational Clear Quest, Bugzilla, Quality Center
Methodologies: SCRUM, Agile
Timeline
Senior Pega Business Architect
LeasePlan Digital
05.2024 - Current
Senior Business Architect
LeasePlan Digital
08.2023 - 04.2024
Business Analyst
Hexaware Technologies
09.2015 - 08.2019
Systems Engineer
Tata Consultancy Services
09.2011 - 11.2015
Bachelor of Information Technology -
Anna University
09.2007 - 05.2011
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