Hi, I’m
Souar Aladib
International Business Management And Communication
Amsterdam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
7
years of post-secondary education
4
Languages
Work History
DHL Netherlands
Logistics Coordinator
12.2022 - 05.2023
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
UPSRotterdam
Team Leader, Logistics
05.2022 - 11.2022
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
ENECORotterdam
Sales Agent
01.2020 - 09.2020
Job overview
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
RabobankRotterdam
Customer Service Representative Intern
01.2020 - 04.2020
Job overview
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
SYROPRONETNetherland
Internship in Digital Marketing and Sales
05.2022 - 01.2023
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
VolunteerNetherlands
Event Manager / Syrian Professional Network
01.2021 - 08.2021
Job overview
- Set the recruitment process
- Planning and organizing SPN events
- Improve the working environment
- Welcoming new employees and inform them about SPN rules and regulations
- Update the employees by sending them all the updates and new information needed
- Taking care that everything inside the network works smoothly and make sure there is no malfunction.
HVANetherlands
Co-Writer:" DELINEATING LEADERSHIP"
01.2021 - 07.2021
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
Bread and salt Amsterdam Netherland
Restaurant Owner/Operator
11.2018 - 12.2019
Job overview
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
ManagerNetherland
Restaurant Manager / Molenwijk Restaurant
01.2018 - 08.2018
Job overview
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.Evaluated employees' strengths and assigned tasks based upon experience and training.
VolunteerNetherlands
Coaching Co-Creative Entrepreneurship / HVA
09.2019 - 07.2020
Job overview
- Coaching first-year students in opening their own company
- Support the students
- Preparedness and practical knowledge of applying business startup tools
- Keep a positive, motivating, and inspiring attitude
- Ability to successfully intervene in group processes
- Teaching students the key elements of team effectiveness: focus, discipline, ownership and collaboration.
Education
Amsterdam University of Applied SciencesAmsterdam
Bachelor of Science from International Business And Management
08.2019 - Current
Kemerburgaz UniversityTurkey
Associate of Applied Science from Business Administration
05.2016 - 05.2017
Damascus UniversitySyria
Associate of Science from Information Technology
05.2013 - 05.2015
Skills
Customer service
Additional Information
Sales agent at Eneco
MS. JOLANDA VAN HOUTEN
Customer Service Representative.
00316330095
Relationship: Manager in my previous job as a sales agent
logistics coordinator
Mr. Daan van Hindrek
General Manager
0031684147041
Relationship : Manager in my previous job as logistic coordinator
internship " marketing and sales"
Mr. Mohamed Johmani
003685332001
Relationship : Manager in my previous job as intern.
Timeline
Logistics Coordinator
DHL
12.2022 - 05.2023
Team Leader, Logistics
UPS
05.2022 - 11.2022
Internship in Digital Marketing and Sales
SYROPRONET
05.2022 - 01.2023
Event Manager / Syrian Professional Network
Volunteer
01.2021 - 08.2021
Co-Writer:" DELINEATING LEADERSHIP"
HVA
01.2021 - 07.2021
Sales Agent
ENECO
01.2020 - 09.2020
Customer Service Representative Intern
Rabobank
01.2020 - 04.2020
Coaching Co-Creative Entrepreneurship / HVA
Volunteer
09.2019 - 07.2020
Amsterdam University of Applied Sciences
Bachelor of Science from International Business And Management
08.2019 - Current
Restaurant Owner/Operator
Bread and salt Amsterdam
11.2018 - 12.2019
Restaurant Manager / Molenwijk Restaurant
Manager
01.2018 - 08.2018
Kemerburgaz University
Associate of Applied Science from Business Administration
05.2016 - 05.2017
Damascus University
Associate of Science from Information Technology
05.2013 - 05.2015
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