Swimming & Water Sports
Sophie Malet
Hotel Operations Specialist
Zaandam
Summary
Experienced and dedicated hotel operation's specialist with 3 years of working both day and night shifts. Known for delivering warm, attentive service and ensuring a smooth and welcoming experience for every guest. I am a Service and Solution-oriented person.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Night Hotel Operations Specialist
Prestige Hospitality
10.2024 - 12.2025
- Responsible for check-in and check-out of guests, ensuring a smooth and professional front desk experience.
- Performed various administrative duties, including handling reservations, guest correspondence, and daily reports.
- Actively involved in training and supporting new front desk staff, ensuring high service standards are maintained.
- Provided friendly and efficient service in a fast-paced hotel environment, both during day and night shifts.
- Use of Opera Cloud.
Front Office Personel
01.2023 - 01.2024
- Front office operations in several hotels Zaan hotel, Moxy, Bastion.
- Successful use of Mews and LittleHotelier.
- Demonstrated exceptional ability to handle and resolve guest complaints.
Store Manager/Supervisor
Armani Exchange
01.2019 - 01.2023
- Maintain good KPI scores and CRM
- Acquired Visual Merchandising skills
- Trained and supervised team to deliver on store sales targets.
- Developed new promotions and product lines to exceed sales targets.
- Enhanced efficiency in stock and back-office operations
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Evaluated team performance and handled disciplinary actions.
- Strengthened team performance by attracting, developing and training good talent
Education
License - Relations Internationales Et Swahili
INALCO
ParisLicense - Commerce Internationales
ISC Paris
ParisInternational Business
BFSU
Beijing, ChinaSkills
- Opera Cloud, PMS & Mews
- Mews
- Hospitality services
- High interpersonal skills & Conflict management
- Driven and Competitive
- Project management
Interests
Nature
Cooking & Hosting
Travel & Adventure
Timeline
Night Hotel Operations Specialist
Prestige Hospitality
10.2024 - 12.2025
Front Office Personel
01.2023 - 01.2024
Store Manager/Supervisor
Armani Exchange
01.2019 - 01.2023
License - Relations Internationales Et Swahili
INALCO
License - Commerce Internationales
ISC Paris
International Business
BFSU