Sophia Houdijk
Houten
Summary
Experienced Lean Expert and Team Coach dedicated to enhancing operational efficiency and fostering a culture of continuous improvement. Proficient in stakeholder engagement, collaboration, and analytical problem-solving. Led a Lean culture program in a complex, international environment, demonstrating organizational sensitivity, creativity, and coaching skills. Achievements also include implementing improvement programs across the organization with measurable results. Energized by advancing new ideas and supporting personal and professional growth, adept at navigating complex collaborations, bringing structure, and transforming wishes and ideas into concrete and achievable goals and actions. Committed to mutual growth and continuous improvement through Lean principles.
Overview
16
16
years of professional experience
Work History
Lean Expert and Team Coach
Triodos Bank
04.2019 - Current
- Achieved improvements (costs/hours saved) through initiatives using Kaizen and A3 thinking in banking processes.
- Guided and trained teams on Daily Management in an international environment, including senior leadership
- Facilitated and designed Lean Green and Yellow Belt training in Dutch, English and Spanish
- Led a Lean culture program throughout the organization combining systems coaching and Lean way of working
- Executed policy deployment translating strategy into mid and short term goals using Hoshin Kanri and Obeya.
Process Manager Operations
Triodos Bank
06.2016 - 04.2019
- Coordinated cross-organizational projects on GDPR implementation and Process Management Framework
- Coached departments on daily management and result driven decision making
- Promoted Lean way of working
Liaison Manager Triodos Spain
Triodos Bank
12.2014 - 06.2016
- Enhanced collaboration by acting as key point of contact between Triodos Head Office and Triodos Spain
- Developed strategies for streamlining communication processes.
- Acted as business analyst on local core banking system migration
Operational Risk Manager
Triodos Bank
05.2011 - 12.2014
- Implemented and enhanced operational risk management culture
- Acted as local operational risk manager for Triodos Bank UK
- Conducted risk assessments throughout the organization
Operational Risk Manager
Rabobank
12.2009 - 05.2011
- Implemented Operational Risk Management framework at Rabobank group level
- Conducted risk assessments throughout the organization
- Acted as contact point for Rabobank USA, Chile and Argentina
Business Analyst
Rabobank
04.2009 - 11.2009
- Acted as Business Analyst on behalf of Rabobank working for Banco Regional in Paraguay
- Improved collaboration between Rabobank and Banco Regional
Education
ICF ACC -
International Coaching Federation
12-2024
ORSC Certified - Systems Coaching
CRR Global
05-2024
Lean Black Belt 1c -
Lean Consultancy Group
11-2020
Post Bachelor's Education (post HBO) - Business Administration
Hoge School Amsterdam
Amsterdam, Netherlands01-2001
Master of Arts - Spanish Language And Literature
Utrecht University
Utrecht01-1997
Skills
- Problem solving
- Empathetic listening
- Pragmatic
- Critical Thinking
- Strategic Goal Development
- Facilitating Connections
- Graphic facilitation
Extracurricular Activities
- Mental coaching at local Hockey Club contributing to a health sports environment by supporting team coaches
- Trainer/facilitator of Dynamic Judgement Formation
Languages
Dutch
Native or Bilingual
Spanish
Full Professional
English
Full Professional
German
Limited Working
Timeline
Lean Expert and Team Coach
Triodos Bank
04.2019 - Current
Process Manager Operations
Triodos Bank
06.2016 - 04.2019
Liaison Manager Triodos Spain
Triodos Bank
12.2014 - 06.2016
Operational Risk Manager
Triodos Bank
05.2011 - 12.2014
Operational Risk Manager
Rabobank
12.2009 - 05.2011
Business Analyst
Rabobank
04.2009 - 11.2009
ICF ACC -
International Coaching Federation
ORSC Certified - Systems Coaching
CRR Global
Lean Black Belt 1c -
Lean Consultancy Group
Post Bachelor's Education (post HBO) - Business Administration
Hoge School Amsterdam
Master of Arts - Spanish Language And Literature
Utrecht University
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