Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofiia Broda

Summary

  • Skilled in implementing Business Order Administration objectives aligned with organizational strategies. Proficient in SAP with strong analytical, communication, and time management abilities. Fluent in English with meticulous attention to detail and adeptness in handling large volumes of data

Overview

3
3
years of professional experience

Work History

Business Order Administration objectives

Nestle
Wroclaw, Poland
10.2021 - 01.2025
  • Ensure online customer registration, orders and account updates are processed in timely manner before the cut-off time to secure smooth and timely delivery of the orders Identify and prevent fraud through internet channel;
  • Work on the implementation of Business Order Administration (BOA) objectives, in line with NBS Lviv strategy;
  • Process in timely manner internet validations including new member registration, orders and account updates for Business to Customer (B2C) and Business to Business (B2B) segment;
  • Process E-vouchers validations including new member registration, orders and account updates for B2C segment according to deadlines;
  • University degree in Economics/Accountancy/Finance/International relations;
  • Good knowledge of MS Office (particularly in Excel) and SAP;
  • Good analytical, communication and time management skills;
  • Attention to details;
  • Ability to work with big volume of data;
  • Knowledge of English (Fluent: spoken and written);
  • Maintained excellent customer satisfaction by dealing with customer complaints professionally, calmly and politely via email and telephone.
  • Implemented seasonal and special discounts, driving customer engagement through promotions.

Education

Bachelor of Business Administration - International economic relations

Lviv Polytechnic National University 
Lviv, Ukraine

Skills

  • Technical Skills: Excel, SAP
  • Analytical Skills: Strong data analysis and problem-solving abilities
  • Sales order creation
  • Order processing
  • Communication Skills: Excellent verbal and written communication
  • Time Management: Efficiently managing time to meet deadlines
  • Detail-Oriented: Meticulous attention to detail

Languages

English
Advanced (C1)
Polish
Upper intermediate (B2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)

Timeline

Business Order Administration objectives

Nestle
10.2021 - 01.2025

Bachelor of Business Administration - International economic relations

Lviv Polytechnic National University 
Sofiia Broda