Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofie Verstraete

Sas Van Gent

Summary

Multilingual (Spanish, French, English, Catalan &Dutch) Sales and coordination specialist with 25+ years' experience in international Sales, after Sale & service & Security world environment, within various Industrial sectors such as Construction; Machinery and Equipment Production Private & bank. I'm passionate by: customer experience environment

Overview

22
22
years of professional experience

Work History

First Line Breakdown Services

Depannage Lybaert
01.2025 - Current
  • Multi customized inbound service frontline( private, police, assurances, Bailiffs) handling & dispatching breakdown cars
  • Self-motivated, with a strong sense of personal responsibility making planning for different drivers
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Invoicing
  • Resolved problems, improved operations and provided exceptional service.

Dispatcher VIP drivers & pilotage

Huur een stuur
08.2022 - Current
  • Manage VIP drivers & pilots, adjust planning where needed depending on the emergency of the customer Input new reservations & confirmations

Customer Success Manager

Billit
12.2024 - 01.2025
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • E-invoicing process Peppol Entrepreneurs & Accountants
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Technical & Sales Advisor

Würth Industry
06.2023 - 12.2023
  • technical support/provide
    support to the customer, quote follow up, orders process from A to Z

Multilingual Emergency Call agent abroad

VAB
02.2022 - 05.2023
  • Multi customized inbound service frontline, handling & dispatching breakdown cars & Medical through in the EU.

Production Operator

Volvo Cars
09.2021 - 03.2022
  • Voice picking, assembling parts

Operator production acs Laminage

Rogers Corporation
01.2021 - 08.2021
  • Cladding, pre-cladding, destack, clean room, robust

Multilingual Call agent

AAC
11.2019 - 12.2020
  • Multi customized inbound service frontline, handling & dispatching breakdown trucks through in the EU. Several questions concerning multiple large brands in & outside Belgium. With their own administration tasks. 24h 7/7

Alarm Monitor

Seris Security
08.2018 - 10.2019
  • Customer service frontline, Control room Alarm handling 24h – 7/7 Virtual tours Several areas banks, private customers and car alarm handling. Helpdesk from several security companies

Alarm Monitor

Securitas - Verisure
04.2015 - 06.2018
  • Customer service frontline, Control room Alarm handling 24h – 7/7 Virtual tours Several areas banks, private customers and car alarm handling. Helpdesk from several security companies –

Project Management Officer

Resatec
09.2014 - 03.2015
  • Project management, purchase goods, technical support/provide support to customer, quote follow up, orders process from A to Z

Technical & Sales Advisor

Saint Gobain Gyproc
06.2013 - 08.2014
  • Technical & Sales support to individuals & architects for Gyproc & Isover insulation incl. training.

Internal Sales Executive

TVH
02.2011 - 11.2012
  • Responsible for Tender preparation, calculation, writing & negotiating including follow up

Sales Coordinator

Finn Power Logistics
12.2003 - 12.2010
  • Single Point of Contact for the international dealers, customers and branches (Global after-sales of parts for laser machines) quotes, orders, invoicing, credit, claims, permanence 7/7 -24 Hours Responsible for : 4 persons

Education

Degree - A2

Examination board
Brussels

Degree - Security

G4S
Brussels

Certification - Account

ISBO
Zelzate

Degree - Bussiness Managment

ISBO
Zelzate

Degree - Secondary Degree

Lycée Technologique ( France )
Gourdan Polignan

Skills

    • Customer Service
    • Negotiation and Conflict Resolution
    • Problem Resolution
    • Analytical Thinking
    • Work Planning and Prioritization
    • Relationship Building
      • Training and mentoring
      • Inter-department collaboration
      • Customer Relations
      • Employee Development
      • Talent Acquisition

Languages

Dutch, Spanish, French
First languages
Dutch
Proficient
C2
Spanish
Proficient
C2
French
Proficient
C2
English
Advanced
C1
Catalan
Intermediate
B1

Timeline

First Line Breakdown Services

Depannage Lybaert
01.2025 - Current

Customer Success Manager

Billit
12.2024 - 01.2025

Technical & Sales Advisor

Würth Industry
06.2023 - 12.2023

Dispatcher VIP drivers & pilotage

Huur een stuur
08.2022 - Current

Multilingual Emergency Call agent abroad

VAB
02.2022 - 05.2023

Production Operator

Volvo Cars
09.2021 - 03.2022

Operator production acs Laminage

Rogers Corporation
01.2021 - 08.2021

Multilingual Call agent

AAC
11.2019 - 12.2020

Alarm Monitor

Seris Security
08.2018 - 10.2019

Alarm Monitor

Securitas - Verisure
04.2015 - 06.2018

Project Management Officer

Resatec
09.2014 - 03.2015

Technical & Sales Advisor

Saint Gobain Gyproc
06.2013 - 08.2014

Internal Sales Executive

TVH
02.2011 - 11.2012

Sales Coordinator

Finn Power Logistics
12.2003 - 12.2010

Degree - Security

G4S

Certification - Account

ISBO

Degree - Bussiness Managment

ISBO

Degree - Secondary Degree

Lycée Technologique ( France )

Degree - A2

Examination board

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Sofie Verstraete