Sofie Verstraete
Sas Van Ghent,ZE
Summary
Multilingual (Spanish, French, English, Catalan &Dutch) Sales and coordination specialist with 20+ years' experience in international Sales, after Sale & service & Security world environment, within various Industrial sectors such as Construction; Machinery and Equipment Production Private & bank. I'm passionate by: customer experience environment
Overview
21
21
years of professional experience
Work History
Customer Success Manager
Billit
12.2023 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accountants & entrepreneurs
Dispatcher VIP drivers & pilotage
Huur een stuur
08.2022 - Current
- Manage VIP drivers & pilots, Dispatching , adjust planning where needed depending on the emergency of the customer Input new reservations & confirmations
- 50% remote
Technical Sales Adviser
Würth Industry
12.2023 - 12.2023
- Tracked customer and supply chain details for precise and timely fulfillment.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Multilingual Emergency Call agent abroad
VAB
02.2022 - 05.2023
- Multi customized inbound service frontline, handling & dispatching breakdown cars & Medical through in the EU.
- Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction.
Production Operator
Volvo Cars
09.2021 - 03.2022
- Voice picking, assembling parts
Operator production acs Laminage
Rogers Corporation
01.2021 - 08.2021
- Cladding, pre-cladding, destack, clean room, robust
Multilingual Call agent
AAC
11.2019 - 12.2020
- Multi customized inbound service frontline, handling & dispatching breakdown trucks through in the EU. Several questions concerning multiple large brands in & outside Belgium. With their own administration tasks. 24h 7/7
Alarm Monitor
Seris Security
08.2018 - 10.2019
- Customer service frontline, Control room Alarm handling 24h – 7/7 Virtual tours Several areas banks, private customers and car alarm handling. Helpdesk from several security companies
Alarm Monitor
Securitas - Verisure
04.2015 - 06.2018
- Customer service frontline, Control room Alarm handling 24h – 7/7 Virtual tours Several areas banks, private customers and car alarm handling. Helpdesk from several security companies –
Project Management Officer
Resatec
09.2014 - 03.2015
- Project management, purchase goods, technical support/provide support to the customer, quote follow up, orders process from A to Z
Technical & Sales Advisor
Saint Gobain Gyproc
06.2013 - 08.2014
- Technical & Sales support to individuals & architects for Gyproc & Isover insulation incl. training.
Internal Sales Executive
TVH
02.2011 - 11.2012
- Responsible for Tender preparation, calculation, writing & negotiating including follow up
Sales Coordinator
Finn Power Logistics
12.2003 - 12.2010
- Single Point of Contact for the international dealers, customers and branches (Global after-sales of parts for laser machines) quotes, orders, invoicing, credit, claims, permanence 7/7 -24 Hours Responsible for : 4 persons
Education
Degree - A2
Examination board
Degree - Security
G4S
Certification - Account
ISBO
Degree - Business Management
ISBO
Degree - Secondary Degree
Lycée Technologique ( France )
Skills
- Dispatch Coordination
- Inter-department collaboration
- Customer Relationship Management
- Prioritizing calls
- Dispatching procedures
- Problem-solving aptitude
- Interpersonal Skills
- Teamwork and Collaboration
- Relationship Building
- Task Prioritization
- Multitasking
Languages
Dutch, Spanish, French
First languages
Dutch
Proficient
C2
Spanish
Proficient
C2
French
Proficient
C2
English
Advanced
C1
Catalan
Intermediate
B1
Timeline
Customer Success Manager
Billit
12.2023 - Current
Technical Sales Adviser
Würth Industry
12.2023 - 12.2023
Dispatcher VIP drivers & pilotage
Huur een stuur
08.2022 - Current
Multilingual Emergency Call agent abroad
VAB
02.2022 - 05.2023
Production Operator
Volvo Cars
09.2021 - 03.2022
Operator production acs Laminage
Rogers Corporation
01.2021 - 08.2021
Multilingual Call agent
AAC
11.2019 - 12.2020
Alarm Monitor
Seris Security
08.2018 - 10.2019
Alarm Monitor
Securitas - Verisure
04.2015 - 06.2018
Project Management Officer
Resatec
09.2014 - 03.2015
Technical & Sales Advisor
Saint Gobain Gyproc
06.2013 - 08.2014
Internal Sales Executive
TVH
02.2011 - 11.2012
Sales Coordinator
Finn Power Logistics
12.2003 - 12.2010
Degree - A2
Examination board
Degree - Security
G4S
Certification - Account
ISBO
Degree - Business Management
ISBO
Degree - Secondary Degree
Lycée Technologique ( France )
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