Sofian Sanir

-Act as the primary contact for operational and shipping inquiries from all other departments and customers
- Coordinated international shipments and managed logistics operations.
- Supervised and optimized warehouse processes.
- Provided customer support and resolved shipping issues.
- Analyzed operational metrics and created reports to improve company processes.
- Ensure compliance with export declarations and import clearances, focusing on new markets such as South America and Asia.
- Drive the achievement of Fulfilment KPIs while continuously identifying areas for improvement.

• Responsible for 7,000 Square Feet Warehouse
• Control inventory and issue Work Orders
• Collaborate with Sales Team to ensure 100% Customer satisfaction
• Assure continuous communication with Purchasing and Accounting
• Recommend methods to improve efficiency
• Coordinate with Customers for accurate delivery of products
• Deliver products to customers in surrounding areas
• Indentify potential quality issues and provide effective solutions
• Maintain accurate Inventory data

Transfer from shop "Terranova Biella" to "Terranova Barcelona".
I used to perform the same tasks all in Spanish language.

• Selected to travel to Amman (Jordan) for solving logistics problems
• Business training to the group of warehouse workers
• Management of shipments and incoming goods
• Teach new working methods to speed up and optimize everything
• Returned to Italy with excellent results
• All done in English and Arabic

• Use of IT tools for inventory management, pricing and cash transactions
• Management, opening and closing of the store autonomously
• Picking up the goods from the warehouse and replenishing the shop
• Preparation of shipments, loading and unloading operations and compilation of transport documents
• Improvement and efficiency of the organization in the warehouse
• Preparation of outgoing goods for deliveries to other affiliated stores (A/I P/E returns, transfers)
• Analysis and control of sales KPIs
• Visual Merchandising

• Carrying out the duties and assignments assigned with professionalism, concentration and effectiveness even in situations of intense work pressure, respecting the established deadlines
• Finding and repairing faults using appropriate techniques and tools
• Assembly, repair and replacement of components