Skai Pang
Laan op Zuid, Rotterdam,ZH
Summary
Organized and dependable, skilled in working under pressure and adapting to new situations. With years of experiences in managing a multinational team, ability to managing multiple priorities with a positive attitude. Excellent interpersonal skills and problem-solving skills. To seek a new professional challenges.
Overview
28
28
years of professional experience
Work History
General Manager
China Great Hotel Management BV
05.2012 - Current
- To provide managerial leadership, co-ordination and control of the hotel so that the level of sales, profit contributions and ROI are consistently attained and/or improved.
- Managed budget implementations, employee evaluations, contract negotiations.
- Recruited and trained initial personnel, established and structured key functions for new organization.
- Managed a multinational team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies for business growth, resulting in increased sales and profitability.
- Interacted well with clients, suppliers and other partners to build connections and nurture relationships.
Front Desk Manager
China Great Hotel Management BV
11.2011 - 05.2012
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for front desk department.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
Marketing Executive
Downstream BV
11.2007 - 02.2008
- Conducted market research(worldwide tank terminals), to identify new opportunities and target markets.
- Completed and submitted monthly and quarterly reports to support executive decision making.
- Managed workflow between internal data collecting, documents coordinating.
Guest Relations Officer
Movenpick Hotel Amsterdam
07.2006 - 07.2007
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained consistent positive customer feedback.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Intern
Novetel Lyon Nord Accor Hotel Group
04.2001 - 09.2001
- Gained valuable experience in different departments working within the hotel, applying learned concepts directly into relevant work situations.
International Business Engineer
China Tuxu Zhejiang Tea Imp.& Exp. Corporation
08.1996 - 07.2000
- Issued, audited and managed all import and export documents in accordance with business requirements: including letter of credit. bill of landing, insurance.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Conducted studies for customs declaration, customs clearance process and quarantine regulations periodically, providing detailed analysis and recommendations to business departments.
Education
Master of Business Administration - International Hospitality Management
CMH Academy France
Paris02.2003
BBA - International Hotel Management
Vital Hotel And Tourism Business School
Nime France10.2001
International Trade
Zhejiang Institute of Economics And Trade
Hangzhou Zhejiang China07.1996
Skills
- Customer Relations
- Team Player
- Problem Resolution
- Efficient multi-tasker
- Time Management
Timeline
General Manager
China Great Hotel Management BV
05.2012 - Current
Front Desk Manager
China Great Hotel Management BV
11.2011 - 05.2012
Marketing Executive
Downstream BV
11.2007 - 02.2008
Guest Relations Officer
Movenpick Hotel Amsterdam
07.2006 - 07.2007
Intern
Novetel Lyon Nord Accor Hotel Group
04.2001 - 09.2001
International Business Engineer
China Tuxu Zhejiang Tea Imp.& Exp. Corporation
08.1996 - 07.2000
Master of Business Administration - International Hospitality Management
CMH Academy France
BBA - International Hotel Management
Vital Hotel And Tourism Business School
International Trade
Zhejiang Institute of Economics And Trade
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