Sjetreysia Dorade
Amsterdam
Summary
International Business student with strong background in customer relations, experience in retail and hospitality who enjoys helping customers and keeping things running smoothly. Eager to learn and grow, quick with numbers and skilled in communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
KPN
01.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Temp Worker
De Nieuwe Lichting
03.2022 - Current
- Various temporary assignments in retail, hospitality.
Sales Assistant
JD Sports Nederland
09.2023 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays to attract customer attention and promote sales.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Restaurant Waiter
Loetje B.V.
09.2022 - 07.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining quality service.
- Collaborated with kitchen staff to ensure timely food delivery.
Cashier
Albert Heijn
02.2020 - 09.2022
- Managed daily cash transactions with high accuracy and attention to detail.
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer purchases efficiently using point-of-sale systems.
Shelf Stocker
Albert Heijn
04.2019 - 01.2020
- Stocked shelves efficiently to maintain optimal product availability and presentation.
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Collaborated with team members to organize products according to store layout and promotional displays.
- Answered customer questions and provided detailed product information.
Education
BBA - International Business
Amsterdam University of Applied Sciences
Amsterdam, Netherlands07-2028
High School Diploma -
Nova College
Amstelveen, Netherlands07-2023
Certificate - English Language And Literature
Nova College
Amstelveen, Netherlands07-2022
Skills
- Customer service
- Good communication skills
- Customer relations
- Listening
- Flexible
- Numerate
- Cash handling
- Goal oriented
- Problem-solving
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Customer Service Specialist
KPN
01.2025 - Current
Sales Assistant
JD Sports Nederland
09.2023 - 03.2025
Restaurant Waiter
Loetje B.V.
09.2022 - 07.2023
Temp Worker
De Nieuwe Lichting
03.2022 - Current
Cashier
Albert Heijn
02.2020 - 09.2022
Shelf Stocker
Albert Heijn
04.2019 - 01.2020
BBA - International Business
Amsterdam University of Applied Sciences
High School Diploma -
Nova College
Certificate - English Language And Literature
Nova College