Sindhu Gota Pashupathy
Veldhoven
Summary
An MBA qualified Product Owner, Business Analyst and IT Analyst that is skilled in collaborating with cross-functional stakeholders to define business requirements and build impactful data solutions, including Power BI dashboards leveraging SQL, Excel, data modeling, and cloud platforms—leading to a 40% improvement in process efficiency. Has deep technical proficiency in Power BI, SQL, ServiceNow, data warehousing, and ITIL processes (Incident, Change, Problem, CMDB), complemented by strong interpersonal skills, stakeholder engagement capabilities, and the ability to manage multiple priorities in Agile/Scrum environments. Holds a Master in Business Administration from TIAS, Netherlands, with a thesis on the impact of COVID-19 on U.S. crude oil prices—utilizing Python, sentiment analysis, machine learning, SPSS, Tableau, and data analytics techniques. Has also completed a Bachelor’s degree in Computer Science Engineering and a wide range of courses in AI Data bricks, Snowflake training (Medtronic), Power BI, Scrum, and Product development techniques. A technology proficient Analyst that has demonstrated strong interpersonal skills whilst also excelling at building trust-based relationships with stakeholders by understanding their needs and adapting communication accordingly. Is also highly logical and innovative with an aptitude for reporting, research, analytics, troubleshooting, planning and problem-solving issues using Power Query, DAX, Azure Cloud, SAP, Python, Jira, Microsoft Excel, and BPMN.
Overview
11
11
years of professional experience
Work History
Product Owner/Business Analyst
Supervision
01.2024 - 12.2024
- Improved 33% system by providing actionable insights through BI reports and implemented agility in system, whilst creating and further developing a data driven project by building KPI dashboards for product life cycle.
- Worked cross functionally with leadership and marketing teams to understand customer requirement and translate those to actionable user stories.
IT Business Analyst
Medtronic
10.2022 - 12.2023
- Company Overview: Medtronic is a global leader in medical technology, services, and solutions.
- Collaborated with stakeholders (Senior level of organization VP, Senior manager, CTO) to gather requirements using use cases, mock-ups, and elicitation meetings.
- Implemented efficient and reliable data retrieval and warehousing methods to create more accessible reporting options and completed data extraction and data analysis of Service Now data through SQL and Excel.
- Developed reporting dashboards with Service Now data in Power BI /Service Now to support ITIL operations and presentations and was also directly involved in the creation and modification of ITIL processes dashboards for Diabetics operation for high level managers.
- Medtronic is a global leader in medical technology, services, and solutions.
Business Intelligence Analyst
Co-statics
04.2019 - 01.2021
- Collaborated with team members, departments head and stack stakeholders to make data-driven decisions to improve business for different companies.
- Communicated, translated, and simplified business requirements from SAP, and was involved in data analysis, reporting, and visualization using BI tools by extracting data from SAP.
System engineer/Business analyst
Proximus (Infosys Ltd)
Brussels
08.2013 - 04.2019
- Worked on the complete life cycle of software development and assisted in the deployment of production environment.
- Handled data and optimized the data processing and distilling of complex data into straightforward visualization using the excel and BI tool.
- Analysed data to identify the root cause of business problems, provided insights for improvement, and shared results with clients.
Education
Master in Business Administration - undefined
TIAS
08.2022
Bachelors in Computer science Engineering - undefined
Visvesvaraya Technological University
07.2012
AI Data bricks - undefined
04.2025
Snowflakes training - undefined
Medtronic
06.2023
Other Courses - Power BI, Scrum, and Product development techniques
01.2025
Skills
- Agile
- Scrum
- Jira
- Azure
- SAP
- Python
- Power BI
- SQL
- Service Now
- Microsoft suite
- Power query
- DAX
- ITIL processes
- Product Management
- Project Management
- Agile Methodologies
- Critical Thinking
- Analysis
- Big Picture Vision
- Analytical
- Team Management
- Process Improvement
- Stakeholder engagement
- Regulatory compliance
- Micro management
- Macro management
- Facilitation
- Collaboration
- Interpersonal skills
- Ownership
- Drive
- Multitask Management
- Excel
- PowerPoint
Accomplishments
- Supervision - Remote Product Owner /Business Analyst, Introduced relevant agile methodologies to enhance system responsiveness, adaptability, and continuous improvement, increasing overall system efficiency by 33% through the development and delivery of actionable insights derived from comprehensive Business Intelligence (BI) reports.
- IT Business Analyst - Medtronic, Netherlands, Collaborated in the design, development, and refinement of ITIL process dashboards to support Diabetes Operations, enabling high-level managers to monitor key performance indicators and make informed decisions. Acted as a liaison and coordinator between technical teams and stakeholders to gather requirements and deliver user-centric reporting solutions.
Professional Development
- AI Data bricks, 04/01/25
- Power BI, Scrum, and Product development techniques, 12/31/25
- Snowflakes training - Medtronic, Netherlands, 01/01/23, 06/30/23
Timeline
Product Owner/Business Analyst
Supervision
01.2024 - 12.2024
IT Business Analyst
Medtronic
10.2022 - 12.2023
Business Intelligence Analyst
Co-statics
04.2019 - 01.2021
System engineer/Business analyst
Proximus (Infosys Ltd)
08.2013 - 04.2019
Master in Business Administration - undefined
TIAS
Bachelors in Computer science Engineering - undefined
Visvesvaraya Technological University
AI Data bricks - undefined
Snowflakes training - undefined
Medtronic
Other Courses - Power BI, Scrum, and Product development techniques
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