Simone Luijks
Leiden
Summary
Marketing professional with deep understanding of strategic planning and campaign management. Skilled in creating compelling content and driving brand growth through innovative marketing initiatives. Known for collaborative spirit and adaptability in dynamic environments.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
11.2022 - 01.2025
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Cashier
Plus Leiden Lammenschans B.V.
11.2022 - 01.2025
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Marketing Officer
Leiden University Marketing Department
10.2021 - 11.2024
- Provided feedback to all departments on brand consistency in outbound communications.
- Directed product development using in-depth knowledge of vendor landscape and industry insight.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Managed social media channels to boost online presence and engagement with consumers.
Intern
De Gruyter-Brill B.V.
02.2024 - 06.2024
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Master of Arts - Asian Studies
Leiden University
Leiden12-2025
Bachelor of Arts - Korean Studies
Leiden University
Leiden12-2024
High School Diploma -
Sint-Joris College
Eindhoven, Netherlands07-2018
Skills
- Team building and leadership
- Excellent time management skills
- Staff management
- Inter-department collaboration
- Customer relationship management (CRM)
- Exceptional interpersonal communication
- Verbal and written communication
- Decision-making
- MS office expert
- Meticulous attention to detail
- Research
Certification
Propaedutic year certificate Japan studies 2021
Language certificate Academic Language Centre in European Level Japanese B1 and Korean B1 2019
Hobbies
Handicrafts like sewing and crocheting
Playing guitar
Reading
Cooking
Sports (dancing, swimming, skiing)
Languages
Dutch
Native language
English
Proficient
C2
German
Proficient
C2
French
Proficient
C2
Korean
Advanced
C1
Japanese
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Intern
De Gruyter-Brill B.V.
02.2024 - 06.2024
Customer Service Manager
11.2022 - 01.2025
Customer Service Cashier
Plus Leiden Lammenschans B.V.
11.2022 - 01.2025
Marketing Officer
Leiden University Marketing Department
10.2021 - 11.2024
Master of Arts - Asian Studies
Leiden University
Bachelor of Arts - Korean Studies
Leiden University
High School Diploma -
Sint-Joris College
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