Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simone La Milia

Almere

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Support Advisor

Concentrix
11.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Breakfast Chef

Boat&co. Hotel (city ID)
02.2020 - 08.2021
  • Practiced safe food methods to avoid disease and prevent food poisoning.
  • Collaborated with chef to create exciting, fun menu options for banquets and special events.
  • Introduced farm-to-table options such as eggs, salads, bakery food and fresh produce enabling creation of new entrees.
  • Supervised staff of 3 and assisted with technique, food prep and presentation.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cooked specialty quiches, challah French toast and omelets for breakfast buffet.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.

Executive Sous Chef

Greenwoods Tea Room Restaurant
02.2018 - 02.2020
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Verified compliance in preparation of menu items and customer special requests.
  • Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Handled and stored food to eliminate illness and prevent cross-contamination.

Customer Care Executive

Vodafone
09.2016 - 01.2017
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

Education

High School Diploma -

E.Ruffini-D.Aicardi
Arma Di Taggia (Italy)
06.2012

Skills

  • Information Security
  • Data Collection
  • Complaint Resolution
  • Consultative Sales
  • Data Entry
  • Product Knowledge
  • Computer Proficiency
  • Problem-Solving Abilities
  • Customer Service
  • Process Optimization
  • Research
  • Microsoft Excel

Languages

Italian
Native language
English
Advanced
C1
Dutch
Elementary
A2
French
Beginner
A1

Timeline

Customer Support Advisor

Concentrix
11.2021 - Current

Breakfast Chef

Boat&co. Hotel (city ID)
02.2020 - 08.2021

Executive Sous Chef

Greenwoods Tea Room Restaurant
02.2018 - 02.2020

Customer Care Executive

Vodafone
09.2016 - 01.2017

High School Diploma -

E.Ruffini-D.Aicardi

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Simone La Milia