SILVIA ROSERO
ROTTERDAM
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Team Captain
PICNIC
11.2021 - Current
- Leading a team of shoppers, ensuring smooth operations and productivity.
- Overseeing daily processes to meet goals and performance targets.
- Supporting, motivating, coaching, and evaluating team members to enhance efficiency.
- Collaborating with the team to solve daily challenges and improve workflows.
- Recruiting and onboarding new candidates to strengthen the workforce.
- Creating and managing daily and outbound schedules for optimal staffing and operations.
Trainer
PICNIC
04.2020 - 11.2021
- Welcome the new hires, give presentations, coaching and evaluating the trainees, showing the process and answering questions, making the schedules for the next day, off boarding and assisting the Captains during the process
Shopper
PICNIC
04.2019 - 03.2020
- Collecting and packing groceries for customers, replenishing the selves
Market researcher
GDCC
09.2018 - 04.2019
Customer Care Agent
ALBELLI
02.2018 - 04.2018
- Chatting, e-mailing and answering calls from customers
Legal Intern / Receptionist
MIL MUJERES LEGAL SERVICES
11.2014 - 03.2015
- Assist the legal team of the foundation in the preparation of U, T and VAWA visa petitions of domestic violence and human trafficking in the United States
- Give presentations of legal rights at the Latin American consulates in Washington, DC
- Other secretarial functions of reception and administration such as agenda management, appointment scheduling, call screening, mail processing and answering phones
Receptionist
LU ANDCO BEAUTY
01.2013 - 01.2015
- Agenda management, appointment scheduling, billing and answering phones
Education
Bachillerato - Humanities and Social Sciences
IES Perez Galdos
Secondary School -
IES Perez Galdos
Skills
Teamwork and collaboration
Problem-solving
People management
Coaching
Employee evaluation
Shift scheduling
Analytical thinking
Coaching and mentoring
Key performance indicators
Performance evaluations
Process improvement
Giving constructive feedback
Team Check-ins
Onboarding and orientation
Leadership
Problem-solving abilities
Personal Information
- Date of Birth: 07/27/93
- Nationality: Spanish
Telephone Number
0640580050
Certification
Lepaya
Timeline
Team Captain
PICNIC
11.2021 - Current
Trainer
PICNIC
04.2020 - 11.2021
Shopper
PICNIC
04.2019 - 03.2020
Market researcher
GDCC
09.2018 - 04.2019
Customer Care Agent
ALBELLI
02.2018 - 04.2018
Legal Intern / Receptionist
MIL MUJERES LEGAL SERVICES
11.2014 - 03.2015
Receptionist
LU ANDCO BEAUTY
01.2013 - 01.2015
Lepaya
Bachillerato - Humanities and Social Sciences
IES Perez Galdos
Secondary School -
IES Perez Galdos
Similar Profiles
Veronica PellegrinoVeronica Pellegrino
Warehouse Worker at PicNicWarehouse Worker at PicNic
Sofy SunnySofy Sunny
SHOPPER ASSOCIATE at PICNICSHOPPER ASSOCIATE at PICNIC
Ashwini SisodiyaAshwini Sisodiya
Part Time Warehouse Associate at PicnicPart Time Warehouse Associate at Picnic
Daniel ProcheraDaniel Prochera
Shopper/Order Picker at PicnicShopper/Order Picker at Picnic
Safak YilmazSafak Yilmaz
Senior Inside Sales Specialist at Mükellef TeknolojiSenior Inside Sales Specialist at Mükellef Teknoloji