Siham Abou
Boskoop,ZH
Summary
Dynamic professional with experience at the Ministry of Foreign Affairs, excelling in policy analysis and stakeholder engagement. Proven ability to resolve conflicts and enhance customer loyalty and satisfaction as a Customer Service Representative at Greenchoice. Strong communicator with critical thinking skills, adept at navigating complex diplomatic environments and fostering collaborative relationships.
Overview
3
3
years of professional experience
Work History
Policy Trainee
Ministry of Foreign Affairs
08.2023 - Current
- Participated in a competitive, structured traineeship program focused on international relations, diplomacy, and policy analysis.
- Assisted with research, reporting, and policy development in areas such as human rights, international trade, and EU affairs.
- Supported diplomatic teams through briefings, stakeholder correspondence, and internal coordination.
- Gained in-depth exposure to foreign policy-making processes, intergovernmental collaboration, and protocol procedures.
Customer Service Representative
Greenchoice
10.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
HMS Host International
01.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Science - Public Administration
The Hague University of Applied Sciences
The Hague, ZH06-2023
Skills
- Policy analysis
- Stakeholder engagement
- Data interpretation
- Effective communication
- Time management
- Critical thinking
- Compliance regulations
- Conflict resolution
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Tamazight
Advanced (C1)
Timeline
Policy Trainee
Ministry of Foreign Affairs
08.2023 - Current
Customer Service Representative
Greenchoice
10.2022 - 08.2023
Barista
HMS Host International
01.2022 - 10.2022
Bachelor of Science - Public Administration
The Hague University of Applied Sciences
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