SIEGFRIED SHAILENDRA JAGGOE
ZOETERMEER,ZH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Change Manager
Enexis
Tilburg
02.2020 - 08.2021
- Optimized processes and supervised 50 employees.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth business operations.
- Effectively supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and diminished performance gaps by coaching and supervising 50 subordinates.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Established team priorities, maintained schedules and monitored performance.
- Delivered training for staff development, change management and materials, process and technical controls.
- Directed training and retraining of employees to boost performance and enhance business results.
Change Management Manager
Enexis
Tilburg
08.2019 - 02.2020
- Gathered, documented and modeled data to assess business trends.
- Recommended operational improvements based on tracking and analysis of data.
- Coached business leaders on data, customer service and operational excellence.
- Evaluated current processes to develop improvement plans.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Drove operational improvements which resulted in savings and improved profit margins.
Change Management Lead
Robin Energy
Veenedaal
07.2016 - 07.2019
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Conducted research and investigations into billing engine, API and CRM.
- Helped leaders understand how to effectively manage customer service, data analyses and process optimalisation.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Developed business metrics derived from raw company data to track improvements in organizational efficiency.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
IT Project Manager
Robin Energy
Veenendaal
11.2014 - 07.2016
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Directed large-scale development and implementation of CRM and billing solutions to meet business needs and build client loyalty.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and managed staff of 50 team members engaged in administering complex IT infrastructure.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw purchases of billing engine, CRM and migration to cloud equipment and software.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Scrum Master - Project Management
AgileAcademy
The Hague04.2019
Certificate - Leadership And Management
Schouten En Nelissen
Rotterdam07.2015
Bachelor of Science - Business Administration And Management
HES
Rotterdam02.2007
Green Belt - Six Sigma
AgileAcademy
The Hague05.2006
Bachelor of Science - Electrical Engineering
Haagse Hogeschool
The Hague08.2000
Skills
- Project planning and development
- Business process re-engineering
- Lean manufacturing and design
- Advanced problem solving
- Risk mitigation planning
- Analytical skills
- Leadership
- Project Management
- Quality assurance
- Documentation Management
Certification
- CPM - Certified Professional Manager
- Licensed Scrum Master
- Energy market
- Certified Lean Six Sigma
Additional Information
Microstrategie, SAP R3, MS SQL, Reuters, ICAP, Spectron, Endex, Morphis, Excelergy, PowerBI, Trello, JIRA, Wrike, GanttProject, FLUX, Mendix, Morphis (QuandaGo)
Languages
Dutch, English, Hindi
Native language
Dutch
Proficient
C2
English
Upper intermediate
B2
Hindi
Intermediate
B1
Timeline
Change Manager
Enexis
02.2020 - 08.2021
Change Management Manager
Enexis
08.2019 - 02.2020
Change Management Lead
Robin Energy
07.2016 - 07.2019
IT Project Manager
Robin Energy
11.2014 - 07.2016
Scrum Master - Project Management
AgileAcademy
Certificate - Leadership And Management
Schouten En Nelissen
Bachelor of Science - Business Administration And Management
HES
Green Belt - Six Sigma
AgileAcademy
Bachelor of Science - Electrical Engineering
Haagse Hogeschool
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