Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyla Roul-Grant

St. John's

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I've been a stay at home Mom for the last 20 years.

Just re-entering the work world, I'm confident I can take any position that can relate to home care, and especially any stay at home customer service job.

Overview

2021
2021
years of professional experience

Work History

Sales Associate

Stiches/Sirens, Avalon/Village Mall
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Data Analyst Intern

Dept of Education, Confederation Building
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Home Care Aide

Self Selected Workers
01.2019 - 10.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Developed rapport to create safe and trusting environment for care.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Administered medication as directed by physician.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Administered medications in accordance with doctor's instructions.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Monitored progress and documented patient health status changes to keep care team updated


  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Education

Nursing/Education

Memoril University
Elizabeth Ave

Diploma - Photography

New York Institute of Photography
New York, New York, USA
05.2009

Skills

  • Document Transcribing
  • Customer Care
  • Ordering Parts
  • Billing Management
  • Customer Feedback
  • Order and Refund Processing
  • Customer Account Management
  • Administrative and Office Support
  • Billing Adjustments and Refunds

Timeline

Home Care Aide

Self Selected Workers
01.2019 - 10.2020

Sales Associate

Stiches/Sirens, Avalon/Village Mall

Data Analyst Intern

Dept of Education, Confederation Building

Nursing/Education

Memoril University

Diploma - Photography

New York Institute of Photography

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Shyla Roul-Grant