Shweta Jain
Voorburg
Summary
A "Performance driven professional" offering 8+ years of expertise in warehousing /Store handling, Sales & Operation. Possess effective communication, analytical and people skills, and an adaptive learner.
Overview
6
6
years of professional experience
Work History
Operations - Team Coordinator
CEVA Logistics
12.2024 - Current
- In depth knowledge of warehouse management system (WMS)
- Delegate tasks, monitor performance and provide training and guidance.
- Shift monitoring and allocating tasks to ensure coverage.
- Track KPI's for team and daily operational activities.
- Prepare reports on service levels, Team performance, and trends.
- Onboard and train new team members.
- Report discrepancies (e.g., damage, shortages, or overages)
- Ensure proper labeling, scanning and system update in WMS/ERP
- Maintain records for audits and traceability.
- Managed team workload to reach production targets.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Oversaw staffing, scheduling and planning for 22 employees
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Assistant Manager
Mango Retail, Mall of Netherlands
05.2024 - 06.2024
- Demonstrate active leadership on the selling floor, maximizing sales opportunities and driving individual and team sales results.
- Inspiring my team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Assisted store manager in meeting standards for customer service and quality.
- Exhibited excellent people skills during interaction with employees and customers.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
Key Holder
WE Retail
07.2023 - 05.2024
- Handling Cash Register/Billing Portal and daily cash reconciliations
- Implements and maintains Company's Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management.
- Prove Brand and product knowledge and be up to date with latest trends and competitors.
- Ensure and maintain the shop floor and visual display of a high standard, complying with Company operational guidelines and stock procedures.
- Ensure always providing clients with excellent in-store experience.
- Honed experience in Cash (Kassa) counter handling
- Stock room management.
- Top Lead of the store especially over weekends
- Advise on the different variety of store products.
- Diversified experience working at different stores at different Intervals.
- Know your customer and give solutions for optimal customer satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Entrepreneur as planner & Interior designer for Residential construction
01.2020 - 03.2023
- Planning and Interior Designing
- Budget allocation and control.
- Interacting with different Contractors and Material Suppliers.
Education
MBA - Business Administration (Operations)
Symbiosis
India01.2010
Master's in Economics - economics
Kanpur University
India01.2006
Diploma - Fashion Designing
International Polytechnic for Women New Delhi
India01.2002
Bachelor's - science
Kanpur University
India01.2001
Skills
- Technical: MS Office, Inbound operations- WMS, JIRA, SharePoint and google tools
- Language: English and Dutch (Basic)
- Supervisory expertise
- Workload balancing
- Meeting leadership
- Task prioritization
- Schedule management
- Process compliance
- Teamwork and collaboration
- Problem-solving aptitude
- Operations monitoring
- Quality control
KEY SUBJECT AREA
Supply Chain management, CRM, Operation and Controls and Economics.
Timeline
Operations - Team Coordinator
CEVA Logistics
12.2024 - Current
Assistant Manager
Mango Retail, Mall of Netherlands
05.2024 - 06.2024
Key Holder
WE Retail
07.2023 - 05.2024
Entrepreneur as planner & Interior designer for Residential construction
01.2020 - 03.2023
Diploma - Fashion Designing
International Polytechnic for Women New Delhi
Bachelor's - science
Kanpur University
MBA - Business Administration (Operations)
Symbiosis
Master's in Economics - economics
Kanpur University