Shubham Kumar

An accomplished and results-driven Customer Success and Business Development Executive with three years of hands-on experience in cultivating strong client relationships, driving revenue growth, and implementing strategies to ensure customer satisfaction and retention  Adept at leveraging a comprehensive understanding of customer success methodologies and sales techniques to meet & exceed organizational objectives  Bagged Employee of the Month (Jul 2023) in Byjus Cricket Tournament  Developed and managed client relationships, ensuring high levels of customer satisfaction, resulting in a 70% increase in customer retention over one year  Implemented innovative customer success strategies, leading to a 55% expansion in upsell opportunities and revenue growth.  Identified and pursued new business opportunities, resulting in a 60% increase in the client base  Collaborated with the sales team to streamline processes and improve overall sales cycle efficiency  Analyzed market trends, customer feedback, and data metrics to drive strategic decision-making and enhance customer success initiatives  Consummate professional with excellent communication, planning, execution, monitoring and problem-solving skills, as well as aptitude to handle multiple tasks in high pressure environments