SHILPA RUIKAR

• Developed short-term goals and long-term strategic plans to improve the process for the SWIFT Framework
• Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
• Executed SWIFT process roadmap to achieve risk maturity milestones across organizational levels.
• As First Line Risk Manager collaborate with internal customers to identify and capture the risks and interpret and translate them into actionable plans
• Plan, Execute and finalize the SWIFT Framework end to end Process
• Generate, analyze and report the key metrics that will allow Rabobank ensure the defined policies and processes are followed.
• Work in a fast-paced environment with an engaged global team, whilst having great attention to detail and be results driven to deliver a great risk management framework.
• Prepare for the Internal Audits & also the 3rd party External assessments

• Leading resources of the risk compliance team and acting as their mentor
• Helping TCS establish a professional working relationship with client stake holder by ensuring 100% privacy
• Managing end-to-end delivery of the account specific compliance
• Conducting enhanced compliance assessments for the account by the means of Internal checks and Internal audits
• Releasing Monthly & weekly status report to the senior leadership teams
• Performing risk assessment and helping the account in identification of appropriate remediation plan
• Releasing various dashboard highlighting the key attention requirements to account senior leadership
• Leading a team of delivery compliance analyst for delivery assurance
• Analysing the unit performance and trends against the targets for internal audit related metrics
• Providing appropriate inputs to the Delivery Excellence Head and Delivery Excellence Partners for addressing non-conformances thereby improving effective Quality Management System deployment
• Providing necessary support for customer audits
• Review internal audit reports from auditor
• Worked with the business units to develop information security requirements into new systems and upgrade to existing system
• Completed information security assessments compliance checks for existing applications and other IT systems
• Risk Management process deployment, identify and implement the risk controls
• Maintain the risk register of the projects and update it on the regular basis
• Making sure the risks are identified, prioritize the risk, identified threats, Identify Vulnerabilities, analyse controls, Prioritize the Information security risks, recommends and document the controls

Risk Officer :

• Worked for several of TCS customer account
• Drove implementation of new compliance monitoring tool, including leading the development of complex automation
• Successfully developed and implemented account wide risk standards at all accounts
• Assisting the client governance team in performing the security controls
• Designing and delivering the Risk awareness campaigns
• Developed and documented standard operating procedures for the team
• Owned, developed and facilitated client risk management system, coordinated calls with management and stake holders, tracked progress with the clients to make relationship improvements
• Identify the risk controls based on risk for compliance in each process
• Maintain risk register and track the risk value against the standards
• Used the risks as area of opportunity and enabled the continuous improvements
• Maintain awareness of IS policy, standards, procedures within the organization and ensure the compliance against the corporate IS certification such as ISO 27000

Audit :

• Coordinates internal audit activities at the Unit
• Facilitated the ISO 9001 audit
• Responsible for Implementing Audit Procedures and coordinating audit activities at the unit
• Maintaining a pool of trained auditors at the unit
• Maintaining audit records for the unit
• Tracking non-conformances to closure in collaboration with the DEL
• Planning and implementing appropriate corrective and preventive actions to improve the IOU performance
• Coordinating the training for internal auditors.
• Seeking ISM’s opinion and advice, as appropriate for security related processes
• Risk Management process deployment, identify and implement the risk controls. Maintain the risk register of the projects and update it on the regular basis
• Implement the Six sigma methodologies and guide the teams for the continuous improvements

• Conduct process review, develop process and procedural documentation and continuous process improvement
• Conduct regular audits on ticket handling procedures including service desk communications (email, voice)
• Gather and validate work performance data
• Data gathering and validation, report generation and presentation
• Conduct training on technical subjects and all applicable IT service desk processes
• Participates in bi-weekly meetings with Senior leaders

• Responsible for providing telephone support for customers on operation or maintenance of Dell products
• Assist phone customers by diagnosing problems and providing resolutions for technical and service issues
• Performs work in accordance to standardized policies and procedures
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
• Ensure proper escalation procedures are followed
• Responsible for customer satisfaction through effective handling of customer problems
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.