Shigeru Yamada
Eindhoven
Summary
Dedicated usability guardian passionate about driving exceptional product quality and user experiences. Known for a keen eye for detail, I excel in contextual observation and ethnographic interviewing. I bring extensive research experience in Human-Computer Interaction, rooted in human factors, cognitive psychology, and industrial design. My expertise includes UX/CX/EX research, knowledge management, AI software development, as well as software system quality assurance.
Professional engineer with deep expertise in test automation and strong focus on software quality assurance. Adept at designing and implementing automated test frameworks, developing test scripts, and ensuring seamless integration with CI/CD pipelines. Known for collaborative teamwork, adaptability, and delivering reliable, high-quality results. Skilled in languages such as Python and Java, with solid understanding of tools like Selenium, Jenkins, and JIRA. Highly valued for problem-solving abilities and proactive approach to evolving project demands.
Overview
32
32
years of professional experience
Work History
Test Automation Engineer
EVS Broadcast Equipment
Gilze
01.2022 - 01.2025
- - Software test automation and QA for FPGA embedded real-time video processing system for broadcasting infrastructure.
- - Language & tools: Python and Pytest, GitLab yaml, bash, Allure, JIRA.
Software Quality Assurance Engineer
Ultimaker B.V.
Utrecht
01.2016 - 01.2021
- - Software QA and automation. Embedded software tester and test automation for 3D printer firmware.
- - Created a workflow to ensure continuous software quality assurance in agile development.
- - Constructed test automation architecture for the printer software as a quality team.
- - Language & tools: Python, BDD, bash, Floglogic Squish, JIRA, GitHub, Allure
User Experience and Interaction Designer
Ultimaker B.V.
Utrecht
01.2016 - 01.2019
- - Designed two major peripherals' interface panels and those interactions.
- - Designed and conducted usability evaluation studies for those products as a part of human-centred design iteration.
- - User persona, user journey mapping from use of software to 3D printer hardware.
Learning Designer
Fujitsu University Co. LTD
Kawasaki, Japan
01.2009 - 01.2012
- - Researched various in-house meeting facilitation methods and compiled group facilitation praxis book of knowledge.
Knowledge Management Researcher - Industrial Ethnographer - Facilitator
Fujitsu Laboratories Co. LTD
Kawasaki, Japan
01.2003 - 01.2009
- - Researched change organisation methodologies through ethnography in a collaborative project with a team from Palo Alto Research Centre.
- - Investigated a software project on a cellphone service carrier's billing system and provided feedback with insights on the customer relationship.
- - Deepened reflective attitude and praxis for qualitative research (phenomenology, ethnomethodology).
Usability Researcher
Fujitsu Laboratories Co. LTD
Kawasaki, Japan
01.2000 - 01.2003
- - Compiled a design heuristic for AVR (automatic voice response) system through research on existing usability guidelines.
- - Identified the bottleneck of user dropping through log analysis from a bank customer's AVR service. Our feedback for AVR improvements, together with the design heuristic, is appreciated and applied by the bank.
Human Interface Researcher
Fujitsu Laboratories Co. LTD
Kawasaki, Japan
01.1993 - 01.2000
- - At the central research institute, we conducted research and development on Artificial intelligence applied to Human-Computer Interaction technology.
- - I led the design and implementation of the proprietary AI description language for behavioural design. The AI was used for describing the behaviour of artificial creatures in the simulated world.
- - Language and tools: Yacc/Lex, C, C++, Java and Javascript
- - As one of the outcomes, Fujitsu published a series of software products titled "Fin Fin on Teo the Magic Planet", in a project with Carnegie Mellon University and with Mr Makoto Tezuka, a film director. https://en.wikipedia.org/wiki/Fin_Fin_on_Teo_the_Magic_Planet
Education
M.Sc. - Industrial and Product Design
Eindhoven University of Technology
01.2016
M.A. - Human Science (Ergonomics)
Waseda University
01.1993
B.A. - Human Science (Ergonomics)
Waseda University
01.1991
Skills
- Software Quality Engineering (ISTQB)
- Various programming languages, User Experience research, Interaction design and evaluation, Usability heuristics, Contextual design and Ethnography, Knowledgeable in Ergonomics, Skilled in various programming languages, DIY electronics
Publications (part)
- - P. Lévy, S. Yamada, "3D-modeling and 3D-printing Explorations on Japanese Tea Ceremony Utensils", TEI '17: Proceedings of the Eleventh International Conference on Tangible, Embedded, and Embodied InteractionMarch 2017, pp. 283–288, March 2017
- - Committee for editing The Usability Handbook, "The Usability Handbook", ISBN: 978-4320121928, Kyoritsu Publishing, Japan, 2007
- - H. Luczak, A. & G. Cakir (editors), "Work with Display Units 92", ISBN: 978-0444897596, Elsevier, Germany, 1993
Patents (part)
- Behaviour support method and apparatus, jp PCT/JP002/013780, 2002
- Security providing method, jp WO2003069572 A1, 2003
- Document anonymiser, jp WO2008126149A1, 2008
Timeline
Test Automation Engineer
EVS Broadcast Equipment
01.2022 - 01.2025
Software Quality Assurance Engineer
Ultimaker B.V.
01.2016 - 01.2021
User Experience and Interaction Designer
Ultimaker B.V.
01.2016 - 01.2019
Learning Designer
Fujitsu University Co. LTD
01.2009 - 01.2012
Knowledge Management Researcher - Industrial Ethnographer - Facilitator
Fujitsu Laboratories Co. LTD
01.2003 - 01.2009
Usability Researcher
Fujitsu Laboratories Co. LTD
01.2000 - 01.2003
Human Interface Researcher
Fujitsu Laboratories Co. LTD
01.1993 - 01.2000
M.A. - Human Science (Ergonomics)
Waseda University
B.A. - Human Science (Ergonomics)
Waseda University
M.Sc. - Industrial and Product Design
Eindhoven University of Technology