Sherry Shafer
Flower Mound
Summary
Passionate people leader known for delivering results with 31 years at Toyota Financial Services. Extensive background in Sales and Operations. Expert at building and maintaining strong teams and working relationships.
Overview
31
31
years of professional experience
Work History
Portfolio Sales Manager
Gulf States Portfolio, TFS Central Region
01.2022 - Current
- Manage a team of four Area Sales Managers and one Product Manager, covering Texas and Oklahoma.
- Coach and develop my team to reach company goals and objectives related to increased market share, Voluntary Protection Product sales, compliance related tasks, and various other programs and initiatives.
- Create and maintain relationships with dealer partners to strengthen and grow the Toyota/Lexus brand
- Partner with the Credit team, Service Operations, and Headquarters departments to resolve various customer and dealer-related issues.
National Credit Manager
DSC-Central
01.2020 - 01.2022
- Opened the Central Dealer Service Center and responsible for transitioning the consolidation of 11 Dealer Sales & Service Offices, including managing the movement of processes and team members from the DSSO structure to the DSC.
- Managed a team of 50+ team members, including Managers, Supervisors, and Credit Analysts.
- Led the Credit Management Team, responsible for meeting credit application and call service levels, purchase policy, compliance, and brand engagement.
- Responsible for building a customer-friendly credit team to service dealers in 15 states across the Central Region.
- Partnered with the Field Sales team in building cohesive dealer relationships in support of growing the TFS customer portfolio while maintaining acceptable risk/losses.
Business Support Manager
TFS Central Region
04.2017 - 01.2019
- Managed the vendor relationship for outside credit investigation. Responsible for pulling and analyzing reports related to service levels and billing.
- Responsible for pulling and analyzing reports via Insight, MST, and tableau. Responsible for reporting findings to Regional Management and DSSO Management.
- Liaison between field sales and other areas of Toyota, including TFS Headquarters and the Customer Service Center, to facilitate communication and problem-solving.
- Provided feedback on effectiveness of strategies, programs, and initiatives and identified areas requiring improvement.
- Supported Central Regional Management in monitoring and tracking risks, issues and action items.
Various DSSO POSITIONS
Phoenix DSSO, Seattle DSSO, KC DSSO
07.1994 - 04.2017
- Various roles during my career in many departments within Toyota Financial Services. These departments include Administrative, Collections, Customer Service, Wholesale, and Credit.
Education
Bachelor of Arts - Business Administration
Columbia Southern University
01.2016
Skills
- People leader
- Data analysis
- Creative problem-solving
- Effective team collaboration
Timeline
Portfolio Sales Manager
Gulf States Portfolio, TFS Central Region
01.2022 - Current
National Credit Manager
DSC-Central
01.2020 - 01.2022
Business Support Manager
TFS Central Region
04.2017 - 01.2019
Various DSSO POSITIONS
Phoenix DSSO, Seattle DSSO, KC DSSO
07.1994 - 04.2017
Bachelor of Arts - Business Administration
Columbia Southern University
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