SHAYAN ALI
Pakistan,
Summary
Experience in account management, client retention, and revenue growth. Proven track record of implementing strategic upselling initiatives, nurturing long-term client relationships, and exceeding sales targets. Adept at leading cross-functional teams and driving business success through innovative account strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Manager - Account Management & Upsell (Design & E-commerce)
OIP
07.2024 - Current
- Deliver prompt and effective customer service by addressing inquiries, complaints, and requests via email, phone, and chat.
- Work closely with logistics and inventory teams to address any issues related to stock availability and shipment delays.
- Assist in the management of customer accounts, ensuring all information is up-to-date and accurate.
- Assist customers with Account Setup, order placement, tracking shipments, and processing returns.
- Utilize persuasive communication skills to encourage existing customers to purchase additional or upgraded products.
- Implement data-driven strategies to identify opportunities for upselling and cross-selling, enhancing customer relationships.
- Collaborate with marketing and sales teams to develop and execute strategies that facilitate online transactions and improve service delivery.
- Analyze customer purchasing behaviors to develop targeted marketing campaigns that promote relevant products.
- Monitor customer feedback and sales data to refine upselling techniques and improve overall service quality.
- Maintain in-depth knowledge of product offerings to provide accurate information and recommendations to customers.
- Stay updated on industry trends and competitor offerings to effectively position products during customer interactions.
TEAM MANAGER(ACCOUNT MANAGEMENT & UPSELL)
OIP
08.2023 - 06.2024
- Propose Domain wise sales plans and targets in alignment with business objectives.
- Manage domain and individual performances.
- Report on domain-wise sales results.
- Forecast quarterly and annual profits.
- Handle the end-to-end sales process starting from Lead distribution to managing the sales associates.
- This should be done in a seamless manner with a quality process.
- Identify hiring needs, select and train new salespeople.
- Prepare and review the annual budget for the area of responsibility.
- Analyze the domain's market trends and discover new opportunities for growth.
- Address critical problems and suggest prompt solutions.
- Participate in decisions for expansion or acquisition.
- Suggest new services/products and innovative sales techniques to increase customer satisfaction.
ASSOCIATE MANAGER
OIP
11.2022 - 08.2023
ASSISTANT MANAGER
OIP
07.2022 - 11.2022
SR. TECHNICAL ACCOUNT MANAGER
OIP
06.2021 - 07.2022
TECHNICAL ACCOUNT MANAGER
OIP
01.2021 - 06.2021
VIRTUAL ASSISTANT
OIP
10.2020 - 01.2021
CUSTOMER SERVICE SPECIALIST
E Planet Communications LTD
03.2020 - 10.2020
PROPERTY & INVESTMENT ADVISOR
Value Estate & Construction
01.2019 - 02.2020
AM - MEMBERSHIP SALES & MARKETING
Dreamworld Ltd.
04.2018 - 12.2018
EXECUTIVE - INTERNATIONAL SALES
Axact
07.2017 - 02.2018
REGIONAL SALES MANAGER
Al-Zohaib Textile
02.2017 - 06.2017
IMMIGRATION CONSULTANT
AINIT
09.2016 - 01.2017
CRM - MARKETING HEAD
Rizwan Moazzam Designer
05.2016 - 08.2016
INTERNATIONAL SALES EXECUTIVE
SBT Japan
10.2014 - 03.2016
Education
ICMA -
ICMAP
01.2014
Bsc - Actuarial Science & Risk Management
UNIVERSITY OF KARACHI
Pakistan, Karachi01.2013
Skills
- Account Management
- Cross-Selling
- Upselling
- E-Commerce Consulting
- Problem Solving
- Sales Acumen
- Customer Success
- Customer Support
- Stakeholder Management
- Software Development Life Cycle (SDLC)
- Team Management
- Team player
- Budget Management
- Stakeholder Engagement
- Risk Management
Websites
Certification
- Fundamentals of Digital Marketing
- Revenue Operations
LANGUAGE
English
Urdu
Timeline
Sr Manager - Account Management & Upsell (Design & E-commerce)
OIP
07.2024 - Current
TEAM MANAGER(ACCOUNT MANAGEMENT & UPSELL)
OIP
08.2023 - 06.2024
ASSOCIATE MANAGER
OIP
11.2022 - 08.2023
ASSISTANT MANAGER
OIP
07.2022 - 11.2022
SR. TECHNICAL ACCOUNT MANAGER
OIP
06.2021 - 07.2022
TECHNICAL ACCOUNT MANAGER
OIP
01.2021 - 06.2021
VIRTUAL ASSISTANT
OIP
10.2020 - 01.2021
CUSTOMER SERVICE SPECIALIST
E Planet Communications LTD
03.2020 - 10.2020
PROPERTY & INVESTMENT ADVISOR
Value Estate & Construction
01.2019 - 02.2020
AM - MEMBERSHIP SALES & MARKETING
Dreamworld Ltd.
04.2018 - 12.2018
EXECUTIVE - INTERNATIONAL SALES
Axact
07.2017 - 02.2018
REGIONAL SALES MANAGER
Al-Zohaib Textile
02.2017 - 06.2017
IMMIGRATION CONSULTANT
AINIT
09.2016 - 01.2017
CRM - MARKETING HEAD
Rizwan Moazzam Designer
05.2016 - 08.2016
INTERNATIONAL SALES EXECUTIVE
SBT Japan
10.2014 - 03.2016
ICMA -
ICMAP
Bsc - Actuarial Science & Risk Management
UNIVERSITY OF KARACHI
Similar Profiles
Cassidy EvansCassidy Evans
Waitress at OIPWaitress at OIP
Jess ShafranichJess Shafranich
Manager/Counter Person/Server/Food Service Worker at Milroy OIPManager/Counter Person/Server/Food Service Worker at Milroy OIP
Shawn ClarkShawn Clark
Dishwasher at Joe's OIPDishwasher at Joe's OIP
IVELINA SPRENGLERIVELINA SPRENGLER
Sr. Manager - Account Management/Service Delivery Manager at Sutherland Global ServicesSr. Manager - Account Management/Service Delivery Manager at Sutherland Global Services
Joel A WhitingJoel A Whiting
Sr. Account Manager - Business Channel Management at Verizon WirelessSr. Account Manager - Business Channel Management at Verizon Wireless