Sharvinosca Comenencia

As a Personal Lounge Assistant in the KLM Business Lounge at Schiphol, I ensure that KLM passengers can fully relax before or during their trip.

Has the customer's flight been delayed or cancelled I immediately book a new flight and ease the pain with appropriate compensation.

Also if someone wants an upgrade to another class I make sure that happens.

In short: I turn the KLM Business Lounge into a real experience for premium passengers and other lounge visitors.

As a ground stewardess at Menzies I was the face of various airlines at Schiphol Airport.

A passenger's journey started with me at the check-in desk, where I was always ready to help with a radiant smile.

I played an important role in enforcing the safety rules and procedures that apply at the airport and are important for the various airlines I used to handle.

I provided information where was necessary and was also responsible for checking travel documents and also asses the luggage and process the data in various systems.

At the gate I was also involved in the entire boarding process.

As a Receptionist at Holiday Inn Express I used to provide excellent service to guests and respond to as many guest requests as possible.

I would also be responsible for the checking in and out of guests, provision of tourist information and various administrative tasks.

The administrative tasks would consist of answering email from guests or travel agents, checking reservations and the sending of invoices.