Sharona Heikamp
UT
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales at HEMA through innovative merchandising and effective team leadership. Excelled in multitasking and organization, alongside outstanding communication, to foster a positive work environment. Skilled in recruitment and mentoring, significantly improving team performance and efficiency.
Overview
7
7
years of professional experience
Work History
Content Creator
None
05.2020 - 02.2023
- Implemented strategies and tactics to grow followers on social media channels.
- Strengthened content through proofreading and editing.
- Managed multiple streamers and small esports teams
- Hosted official tournaments in collaboration with Gen.G
- Collabed with various VTubers and irl streamers for events (Vienna, Sayu, Triciaisabirdy, Scarra, Dyrus, Alexich)
Store Manager
HEMA
11.2015 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
GRC
The NetherlandsSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Content Strategy
- Shift Scheduling
- Recruitment and hiring
- Employee Training
- Social Media Marketing
- Audience Engagement
Languages
Dutch
Native language
English
Proficient
C2
Korean
Elementary
A2
Timeline
Content Creator
None
05.2020 - 02.2023
Store Manager
HEMA
11.2015 - 04.2020
High School Diploma -
GRC
Similar Profiles
Shaariq ShaikhShaariq Shaikh
Retail sales officer at noneRetail sales officer at none
Nanyeli LayNanyeli Lay
Focused on Family at NoneFocused on Family at None
Ari'ana ThompsonAri'ana Thompson
First Experience at NoneFirst Experience at None