SHARMILA RAJAPUROHIT
Summary
Results-driven professional with nearly three years of experience in SAP BusinessObjects. Proven ability to utilize technical expertise and analytical skills to extract business insights and deliver innovative solutions. Committed to enhancing organizational value through high-quality results and proactive contributions in dynamic team settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SAP Product Support
Tech Mahindra
01.2022 - 01.2025
- Strong experience in Installation/upgrade of BI, Deployment of webapps, Security and Content migration ensuring optimal performance and reliability.
- Hands-on experience in Central ensuring optimal performance and reliability. Console (CMC), Central Management Server (CMS), Central Configuration Management (CCM).
- Web Server deployment (Tomcat, WebSphere, WebLogic etc)
- Assisting customers to implement SSL on Tomcat Web Server
- Web Application configuration, CMC Configurations, BI Launchpad application, and Admin Console.
- Worked on Critical Priority (P1) Production-Down scenarios, Go-Live Projects, and handling escalations.
- Creating of SIA, Recreating and expanding Nodes.
- Provided daily operational support, including troubleshooting and resolving issues related to Business Objects applications and servers.
- Understanding of Access Levels and Rights, Instance Manager, Query Builder.
- Analyzed log file data to identify errors, collaborated with development team to troubleshoot, and provided detailed updates on root causes of failures, resulting in a 40% reduction in bug resolution time.
- As a part of SAP BO Support team, successfully resolved critical product-related issues within the defined SLA.
- Providing guidance to clients and users on BI Platform operations and troubleshooting runtime issues
- Conducted performance tuning and capacity planning for Business Objects environments, ensuring efficient resource utilization.
- Assisted in the planning and execution of upgrades and patches for Business Objects, minimizing downtime and disruption.
- Created and maintained documentation for system configurations, processes, and user guides to facilitate knowledge transfer and training.
- Led troubleshooting efforts for critical production issues, coordinating with development teams to resolve problems swiftly.
- Implemented and managed security protocols for Business Objects, ensuring compliance with organizational policies and data protection regulations.
Education
Bachelor of Engineering -
JAIN COLLEGE OF ENGINEERING AND TECHNOLOGY
01.2021
Skills
- SAP Business Objects 4X
- Operating System: Windows
- Web application servers: Tomcat, WebSphere, Weblogic and NetWeaver
- Database: MS-SQL Server, Oracle, SQL server and HANA
- Tools: PMW, IDT, Crystal Report
- Others: MS Office Tools, Power BI
Certification
ABAP for SAP Users
Timeline
SAP Product Support
Tech Mahindra
01.2022 - 01.2025
Bachelor of Engineering -
JAIN COLLEGE OF ENGINEERING AND TECHNOLOGY