SHAIMAA Hassan
Rotterdam
Summary
I'm multilingual professional with 9 years of experience in administration, customer service and translation. Fluent in Arabic, English and Mandarin Chinese. Throughout my career I have worked closely with international clients especially Chinese companies in the field of administration, translation and cultural communication.
Currently based in the Netherlands and seeking opportunities in the field of administration or customer service within international and multicultural environments.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Remote Freelance translator:
Freelance
11.2022 - Current
- Provide remote interpreting services over the phone for Chinese investors in Egypt.
- Specialize in business setup, Company registration and legal consultancy translation.
- Collaborate closely with lawyers and certified accountants to ensure accurate communication.
- Support investors through various legal and administrative procedures.
- Currently based in the Netherlands offering flexible remote support.
Senior Chinese Translator and Public Relation Manager
Hong Kong Businessmen Services
01.2017 - 11.2022
- Facilitated daily Chinese conversation for employees.
- Represented Chinese business interests in interactions with governmental entities.
- Coordinated meetings for the Chinese manager.
- Translated authorization letters for business owners using Chinese license.
- Negotiated procurement deals with suppliers in Egypt.
- Organized travel arrangements for Chinese employee delegations.
- Facilitated residential permit renewals efficiently.
- Acting as HR Manage with the below responsibilities:
- 1
- Sourced and recruited Egyptian employees.
- 2
- Coordinated preparation of payroll sheets on a monthly basis for Egyptian staff.
Freelancing Experience: Chinese Tour Guide
Egyptian Travel Agencies
01.2017 - 01.2020
- Started employment at Egypt Today Tourism Company in January 2017.
- Began employment with Torico Tourism Company across multiple leap years.
- Joined Memory Trip Travel Agency in January 2025.
- February 2025 : at miracle travel agency
- Built personal relationships with guests to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Kept informed of local events and attractiions, suggesting key sites to visitors.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Guided groups of up to Number people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Freelancing Experience: Chinese Translator and Company Representative
Egyptian Exhibition in Cairo
11.2016 - 01.2019
- Represented Egypt Militia Textile and Garments Company at the Destination Africa Exhibition during November 2016.
- Attended Middle East Paper Exhibition on behalf of Al-Taqwa Paper Company during November 2018 and 2019.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Contributed to team sales goals by upselling products and services to customers.
Chinese Translator and Assistant Manager
Shengli Bohai Drilling Company
01.2015 - 01.2017
- Organized and participated in meetings, providing translation for the Chinese Manager.
- Translated all company documents.
- Engaged in discussions with Egyptian oil companies to represent the Chinese manager.
- Facilitated communication between Chinese and Egyptian staff.
Chinese Translator and Airline Reservation Officer
Dong Sheng Construction and Tourism Company
08.2013 - 01.2015
- Booked flights using SABER system.
- Provided translation services for management documentation in Mandarin.
- Served as the communication link for Dong Sheng Company and Egyptian Travel Agencies.
Education
Post-Graduate Tour Guiding Diploma - Tourism And Hospitality
Sinai High Institute for Tourism and Hotels
Cairo07.2019
Bachelor - Faculty of Literature And Translation
Ain Shams University
Cairo07.2013
Skills
- Experience with Chinese search engines and Apps (wechat / QQ / Baidu, Alipay, AI Apps )
- Experience with Microsoft Office
- Previous Experience with Airline Ticketing Platform (SABER)
- Ability to work under pressure
- Ability to learn new skills quickly
- Ability to work individually and as a team member
- Accurate and well organized
- Interpersonal Communication
- Professional Communication
- Problem solver
- Strong vocabulary skills
- Document translation
- Fluent bilingualism
- Verbal and written communication
- Cross-cultural communication
- Cultural awareness
- Relationship building
- Client services
- Project management
- Customer engagement
- Teamwork and collaboration
- Confidential information protection
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Scheduling
- Office management
- Microsoft Office Suite
- Scheduling and calendar management
- Appointment scheduling
- Data organization
- Calendar management
- Document management
- Prioritization
- Confidential document control
- Meeting planning
- Meeting arrangements
- Mail management
- Coordination
Certification
- Certificates:
- Certified Chinese Translation License
- Certified Chinese Tour Guide License
- Administrative Professional Foundations - LinkedIn Learning
- Communication Foundations - LinkedIn Learning
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Dutch
Beginner (A1)
ACTIVITIES
- Passionate about traveling and exploring new cultures.
- Learning new languages.
- Sports and yoga.
Timeline
Remote Freelance translator:
Freelance
11.2022 - Current
Senior Chinese Translator and Public Relation Manager
Hong Kong Businessmen Services
01.2017 - 11.2022
Freelancing Experience: Chinese Tour Guide
Egyptian Travel Agencies
01.2017 - 01.2020
Freelancing Experience: Chinese Translator and Company Representative
Egyptian Exhibition in Cairo
11.2016 - 01.2019
Chinese Translator and Assistant Manager
Shengli Bohai Drilling Company
01.2015 - 01.2017
Chinese Translator and Airline Reservation Officer
Dong Sheng Construction and Tourism Company
08.2013 - 01.2015
Post-Graduate Tour Guiding Diploma - Tourism And Hospitality
Sinai High Institute for Tourism and Hotels
Bachelor - Faculty of Literature And Translation
Ain Shams University