Shah Mozhor Ali Rahim
ST. JOHN'S
Summary
Proven sales associate with a track record of enhancing customer loyalty and boosting sales revenue at Value Village. Excelled in customer service and teamwork, adept at handling cash and resolving complaints with empathy. Demonstrated ability to exceed service goals, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Value Village
08.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Cashier
Arong
02.2021 - 09.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor's Degree - Environmental Science
Memorial University of Newfoundland
St John's, NLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Flexible schedule
- Cash register operation
- Store opening and closing
- Sales expertise
Time Availability
Saturday:10 am -10 pm.
Sunday: 10 am -7 Pm.
Monday:10 am -10 pm.
Tuesday:10 am -10 pm.
Wednesday:10 am - 10 pm.
Thursday :10 am - 10 pm.
Friday :3 pm - 10 am.
I can do overnight shifts also.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
French
Elementary
Certification
Recognition certificate for doing best in the SCO of value village.
Timeline
Sales Associate
Value Village
08.2024 - Current
Customer Service Cashier
Arong
02.2021 - 09.2023
Bachelor's Degree - Environmental Science
Memorial University of Newfoundland
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