Shadirah Swets
Groningen
Summary
Versatile and adaptive, I leveraged my strong communication skills and problem-solving abilities at ZINN to enhance resident wellness. As a student mentor at Rijksuniversiteit Groningen, I significantly boosted student motivation and academic skills, showcasing my ability to drive positive outcomes and foster cooperative learning environments.
Overview
7
7
years of professional experience
Work History
Residential Living Assistant
ZINN
04.2023 - Current
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Assisted patients with grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Student Mentor
Rijksuniversiteit Groningen
09.2024 - 06.2025
- Taught courses; academic skills and practical introduction research methods
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
Customer Support Specialist
Belsimpel
07.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Albert Heijn
11.2018 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Psychology
Rijksuniveriteit Groningen
Groningen 06-2026
Skills
- Creative lesson planning
- Cooperative learning experience
- Flexible and adaptive
- Good communication skills
- Problem resolution
- Cultural sensitivity
- Social skills development
- Active learning
Languages
Dutch
Native language
English
Upper intermediate
B2
Timeline
Student Mentor
Rijksuniversiteit Groningen
09.2024 - 06.2025
Residential Living Assistant
ZINN
04.2023 - Current
Customer Support Specialist
Belsimpel
07.2022 - 04.2023
Cashier
Albert Heijn
11.2018 - 07.2022
Bachelor of Science - Psychology
Rijksuniveriteit Groningen
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