Seymona Jakubowska

• Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
• Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
• Improved staff performance by providing comprehensive training programs focused on customer service skills.
• Reduced costs through effective budget management while maintaining exceptional service levels.
• Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
• Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
• Scheduled work hours for 16 employees to achieve adequate manpower coverage.
• Greeted guests upon arrival and offered assistance.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Monitor and replenish cleaning products.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Budgeting and manning hours.
• Completed schedules, shift reports and other business documentation.
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Ensure compliance with safety and sanitation policies in all areas
• WH&S
• Opera knowledge
• Payroll knowledge
• Supplier relationships
• Organizing day from beginning to end
• VIP treatments celebrities
• Meetings ( operations/budgeting )
• Best upper upscale hotel 2022 Australia

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Greeted new customers, discussed specials, and took drink orders
• Bussed tables during busy periods to assist food/drink runners and quickly turn over tables
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Provided recommendations on menu items and upsold food and drinks to increase sale
• Trained new waitstaff on proper food handling, customer service and safety procedures
• Supervised set up of banquet food stations and coordinated service to multiple dining areas
• Fast paced restaurant - 5 star
• Number 12 best hotels all over the world ( The Calile - Brisbane )

• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports and other business documentation.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries on abilities and daily requirements.
• Prepared weekly employee work schedules for team members.
• Recruiting

• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees and payments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ordering

• Answered passengers' questions and provided solutions to issues arising during bus journey.
• Served beverages and food items from a tray and provided information about discount offerings to passengers.
• Relayed updates and information to passengers after confirming key details with bus driver
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Offered personalised assistance to children, elderly and passengers with special needs.
• Experienced with working for 14 hours a day in a bus to European Holiday destinations.
• People experienced
• Working under high pressure

• Supervising a team of 25 people
• Rostering
• Ordering
• Virtual merchandise
• Planning
• Payroll
• Bank deposites
• Flexibility

• Supervising cash register
• Supervising cashiers
• Preparations cash register / set up
• Bank deposits
• Ordering f&b / cigarettes
• Stocking

Catering section :

• Supervising catering department
• Preparing orders
• Ordering
• Stockings

• Developed project budgets and managed production costs.
• Coordinated with sales and marketing teams to publicize and promote events.
• Maintained and built comprehensive database of industry contacts, vendors and venues.
• Taking care of artists personal and technical riders.
• Escorting artists from and to stages and stands.
• Managing tickets scanners/fraud detection
• Enforced safety measures due to potential stage equipment hazards.
• Collaborated with technical crew and cast to safeguard presentation of artistic vision.

• Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone or postal mail.
• Quotes for events/models
• Purchase products/items for the right events
• Booking in hostesses
• Recruiting