Seth Tyus
Hampton
Summary
Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Overview
5
5
years of professional experience
Work History
Technical Support Analyst
Georgia-Pacific LLC
05.2022 - Current
- Provided hardware support for four manufacturing product divisions—Lumber, Plywood, Gypsum, and Corrugated—ensuring minimal downtime and consistent IT service delivery across production environments.
- managed hundreds of devices in remote admin tools like Microsoft Intune, minimizing downtime for operations.
- Understanding in network protocols like Ethernet/IP
- Configured industry switches in the Cisco environment.
- Monitored helpdesk tickets to prioritize urgent requests, ensuring prompt responses to critical issues.
- Developed and refined standard operating procedures for technical support processes, enhancing service delivery consistency.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Provided Tier 1 support for over 60 discrete manufacturing locations in the southern United States, resolving technical issues related to hardware, software, and network connectivity with a 95% first-call resolution rate.
- Diagnosed and escalated complex issues using remote tools such as ScreenConnect for remote troubleshooting, create Windows desktops with the use of SCCM, and ServiceNow to ensure low SLA compliance.
- Documented technical solutions and created knowledge base articles, improving self-service capabilities and reducing repeat inquiries.
- Collaborated with multiple in-house technical teams and 3rd party vendors to implement system upgrades, troubleshoot application and system disruptions, and end-user training initiatives.
- Use industry based shipping management tools like KiwiPlan in Corrugated manufacturing.
IT Administrator
Georgia-Pacific LLC
01.2021 - 05.2021
- Developed PowerShell scripts for data migration, improving efficiency in data handling processes.
- Managed invoice entries in IBM Datacap and FileNet, ensuring accurate data entry and retrieval.
- Automated repetitive tasks through PowerShell scripting, enhancing operational workflows.
- Optimized Power Automate flows to achieve 80% success rate, reducing failed automation runs by 50% through the implementation of advanced error handling and adaptive trigger logic.
- Provided IT support across over 60 infrastructure locations, ensuring seamless operations.
Education
Computer Science
Atlanta Metropolitan State College
Atlanta, GA07.2025
Professional Skills Training
Year Up
Atlanta, GA07.2025
Skills
- Software: Java, Python, HTML, Linux, PowerShell, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), IBM Datacap, IBM FileNet, Outsystems, Active Directory, DHCP
- Hardware: Basic wireless/wired network configurations, switches, routers, firewalls, LAN, VLAN, WAN, WLAN, IPv4 and IPv6 addressing, subnetting, cloud concepts, encryption
- Hardware configuration
- Software installation
- Remote technical support
- Customer support
- Technical issue analysis
- Remote support
- On-site technical support
- Strategic planning
- TCP/IP
- User support
Awards
Walmart INC — Atlanta, GA, Employee of the Month, May 2021
Section name
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Timeline
Technical Support Analyst
Georgia-Pacific LLC
05.2022 - Current
IT Administrator
Georgia-Pacific LLC
01.2021 - 05.2021
Professional Skills Training
Year Up
Computer Science
Atlanta Metropolitan State College
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