Serge Billong
Human Resources Agent
The Hague,NL
Summary
Proven skills in organization and priority management. Stress resistant and ability to communicate effectively. Particular interest in human resources and multicultural environment. Very oriented towards the development of skills through training. Skilled Agent experienced in identifying the needs and working to find a solution promptly and professionally.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Human Resources Agent
(Europol)European Union Agency For Law Enforcement
The Hague, ZH
06.2022 - Current
- Strategic guidance to Business Partners and provision of expert advice on recruitment, training and development related activities.
- Establishment learning and development processes. Assessment of more than 250 training applications.
- Revision and development of HR processes, Management, coordination, implementation and evaluation of new HR initiatives.
- Management of contracts supplying HR services.
- Perform any other task in area of competence as assigned by line management
- Managed scheduled meetings to maintain satisfaction of staff members and training providers and facilitate smooth purchases
Meetings Assistant
Council of the European Union
2 2020 - 05.2022
- Ensuring efficiency of communication and cooperation within department and with other services within GSC, EU institutions and external interlocutors
- Assisting in Project management
- Creating procedures and training colleagues
- Monitoring work-in-progress and initiating follow-up tasking
- Producing statistics
- Organizing more than 100 meetings with internal and external interlocutors
- Organizing and Participating in preparation of High level meetings in Brussels and abroad
- Providing support to GSC protocol service during summits
- Assisting management team of service in ensuring practical/logistical follow-up relating to summits and/or conferences and interpretation
- Drafting minutes of meetings with internal and external interlocutors.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects
- Trained and supervised employees on office policies and procedures
Administrative Assistant
European Commission
02.2009 - 01.2020
- Human resources coordination (Training management, CV filing and interview organization, holiday's management, expert reimbursement management,...)
- Support in communication projects
- Organization of expert meetings, work related missions, seminar, conferences, training, working groups,..
- Support coordination of European Parliament Committees (Employment and Social Affairs, Culture and Education)
- Preparation of 5 EPSCO/EYCS Council meeting files and follow-up
- Briefing coordination and IT coordination.
Administrative Assistant
Belga News Agency
11.2008 - 01.2009
- Providing research about media market (new trends, consumers habits)
- Updating media lists (Contact new and existing prospects for new services by phone or mail)
- Events Organizing (New Year Reception, Workshops, Media Breakfast)
- Developing of communication strategies (new approach to clients, presentation of new services)
- Translating communication tools (Dutch to French).
- Established administrative work procedures to track staff's daily tasks
Administrative Assistant
XPe Pharma SA
08.2008 - 09.2008
- Managing Electronic Document Management System
- Publishing of Reports, Protocols and Investigation Brochures about clinical studies
- Supporting clinical teams in their document management duties
- Archiving of new incoming clinical documents via internal system.
Administrative Assistant
Euroclear Bank SA
08.2007 - 05.2008
- Providing quality Control and analytical review of financial investments
- Training of newcomers about core business
- Preparing daily meetings with supervisors
- Permanently communicating with agents abroad and managers.
Administrative Assistant
UGC Cinémas S.A
11.2004 - 08.2007
Education
M.D. - Specialization in training management and professional transition management
Université Libre De Bruxelles (ULB)
Brussels 09.2015 - 09.2017
Some College (No Degree) -
HEB Asbl - Center of Study in European And International Relations
Brussels 01.2009 - 06.2009
Bachelor of Science - Specialization in communication and negotiation
Ecole Supérieure De Communication Et De Gestion (ESCG)
Brussels 09.2004 - 06.2007
Skills
Problem-solving aptitude
Interpersonal Skills
Positive Attitude
Task Prioritization
Professionalism
Good communication skills
Problem-solving aptitude
Financial Document Preparation
Certification
Coaching Certification, 07/2020, Specialization in Life Coaching
Timeline
Human Resources Agent
(Europol)European Union Agency For Law Enforcement
06.2022 - Current
M.D. - Specialization in training management and professional transition management
Université Libre De Bruxelles (ULB)
09.2015 - 09.2017
Administrative Assistant
European Commission
02.2009 - 01.2020
Some College (No Degree) -
HEB Asbl - Center of Study in European And International Relations
01.2009 - 06.2009
Administrative Assistant
Belga News Agency
11.2008 - 01.2009
Administrative Assistant
XPe Pharma SA
08.2008 - 09.2008
Administrative Assistant
Euroclear Bank SA
08.2007 - 05.2008
Administrative Assistant
UGC Cinémas S.A
11.2004 - 08.2007
Bachelor of Science - Specialization in communication and negotiation
Ecole Supérieure De Communication Et De Gestion (ESCG)
09.2004 - 06.2007
Meetings Assistant
Council of the European Union
2 2020 - 05.2022