Serena Carraro
Amsterdam
Summary
I'm an authentic and curious personality. I'm in love with the simplicity of things and I'm looking to develop manual skills. Really passionate about psychology, rehabilitation, neuroscience and, particularly, the field of neuropsychology, which my study path helped me to shed light on.
Overview
2
2
years of professional experience
Work History
LIVE OPERATION SPECIALIST
Just Eat Takeaway.com
01.2023 - Current
- Oversee day-to-day delivery operations;
- Monitor, anticipate and manage the live operation to ensure an exceptional user experience while promptly addressing any issues that arise;
- Supervise platform deliveries to optimize delivery times;
- Serve as a the primary point of contact for couriers, communicating effectively via live chat, phone and emails;
- Assist in implementing new processes and procedures;
- Collaborate closely with the Customer Services department and other internal support teams to manage escalations and ensure smooth operations;
- Adhering to SLA standards (>80%) and FTR targets (60 seconds) while continuously seeking improvement;
- Provide team support and training
- Covering Senior's shift when needed.
Education
Master of Science - CLINICAL NEUROPSYCHOLOGY
UNIVERSITY OF GRONINGEN
Groningen, Netherlands07-2022
BA - SCIENCES AND PSYCHOLOGICAL TECHNIQUES OF MENTAL PROCESSES
Università Degli Studi Di Perugia
Perugia07.2016
Skills
- Data analysis management with SPSS
- Microsoft Office
- Datadog
- Intercultural mindset
- Proactive
- Teamworker
Languages
Italian
Native language
English
Proficient
C2
Dutch
Intermediate
B1
Spanish
Elementary
A2
Timeline
LIVE OPERATION SPECIALIST
Just Eat Takeaway.com
01.2023 - Current
Master of Science - CLINICAL NEUROPSYCHOLOGY
UNIVERSITY OF GRONINGEN
BA - SCIENCES AND PSYCHOLOGICAL TECHNIQUES OF MENTAL PROCESSES
Università Degli Studi Di Perugia
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