Semih Karlav
Eindhoven
Summary
An accomplished and versatile Business Process Expert with proven success and strengths including; change management, business process design , business transformation in complex environments.
Recognized for the ability to simplify and standardize the complex business processes to improve the quality and the deliverables by applying lean principles.
A dynamic self-starter with excellent communication skills and an innovative problem solver.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
E2E Capability Manager Quoting
Royal Philips
Eindhoven
01.2024 - Current
- Continuous improvement: Gathering feedback from the markets and managing the monthly releases of the platform. Process adoption rate ~ 90%
- Leading "Release Planning Sessions" and resource allocation within the Center of Excellence IT team
- Review/Validation of new requests as a member of "Change Control Board"
- Established robust risk mitigation strategies to safeguard against
potential operational challenges or disruptions. - Keeping the business processes ARIS up to date based on the released
capabilities in the monthly releases
E2E Business Process Expert
Royal Philips / Department: Business Transformation
Eindhoven
04.2016 - 01.2024
- Mapped processes between New product introduction -Cash realization to holistically examine business flow and identify improvement opportunities.
- Optimized contracting,quoting and ordering processes to improve business performance and operational agility. (800k orders annually)
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Collaborated with upper management to drive strategy and implement new processes as part of design review meetings and RPS (Release planning sessions). 10+ Releases, delivered 20+ new process designs
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing formats. Managed team of 4 senior Qlik sense developers and backlog of dashboard requirements
- Release orchestration : UAT preparation, handling of UAT defects, ensuring sign-off from business (10+ Releases)
- Collaborated with stakeholders to identify business needs and data sources.
- Transformed Contract management and e-channel processes to the new landscape (2k Contracts)
Product Owner Contract Management Applications
Royal Philips / Department: Channel Partner Management
Eindhoven
04.2013 - 04.2016
- Oversaw entire product deployments from vision and creation to rollout and delivery. (Process deployment for 600 Distributor contracts worldwide)
- Owned and prioritized product backlog.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage. Scrum team size: 6 senior developer, 1 validation engineer, 1 tester
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Establishment of digital signing of contracts, preventing 10k pages printing and logistics costs. 100k Euro savings of logistics cost + increase in customer satisfaction
Support Officer Contract Management Applications
Royal Philips / Department: Contract Management Channel Partners
Eindhoven
04.2012 - 04.2013
- Master data management for Indirect channel partners and contracts
- User access management
- Application incident management
- User training on functionalities of applications
- Timely generation of KPI reports and informing markets on contract management process performance
Inside Sales Representative
TechAccess
Son
08.2011 - 03.2012
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Informed customers of promotions to increase sales productivity and volume.
Education
BBA - International Business And Languages
Fontys University of Applied Sciences
Tilburg 09.2006 - 08.2010
Skills
Process Change Management
Technical Team Interactions
Team Collaboration
Business Process Mapping
Effective Communication
Project Management
Stakeholder Management
Certification
Certified Project Management Professional, organization: IIL
Timeline
E2E Capability Manager Quoting
Royal Philips
01.2024 - Current
Certified Project Management Professional, organization: IIL
07-2023
Quote to Cash certification, organization: Conga/Salesforce
03-2020
Certified Scrum Master (PSM I) , organization: Scrum.org
04-2017
E2E Business Process Expert
Royal Philips / Department: Business Transformation
04.2016 - 01.2024
Business Process Management, organization: Philips University
11-2015
Lean Yellow Belt, organization: Philips University
07-2014
Product Owner Contract Management Applications
Royal Philips / Department: Channel Partner Management
04.2013 - 04.2016
Support Officer Contract Management Applications
Royal Philips / Department: Contract Management Channel Partners
04.2012 - 04.2013
Inside Sales Representative
TechAccess
08.2011 - 03.2012
BBA - International Business And Languages
Fontys University of Applied Sciences
09.2006 - 08.2010
Accomplishments
During the program,I have been awarded by Philips Leadership team:
- Ownership & team work: Ongoing engagement and stakeholder relationship building
- Ownership & team work: Supporting deployment and activation through regular training and change management support to market users
- Contract Lifecycle management: In collaboration with market and business stakeholders capturing existing practices and adding new capabilities and standards, Integrating with CPQ, Order & Sales deal Interface driving efficiency,Covering government requirements: TAA/BAA, Phase-out, IFF