Selin Demir

Continued in the same role after Vera Wonen relocation from Barendrecht to Amsterdam.

• Handled 30+ customer calls and received&responded 50+ e-mails daily. E-mails from company stores in Netherlands, warehouses, and suppliers across the country.
• Sole sales representative in a large two-story store, responsible for all sales operations.
• Consistently achieved monthly sales targets and earned sales bonuses every month.
• Responsible for the design and organization of in-store product displays to optimize customer engagement and sales
• Greet and assist customers by identifying their needs, providing tailored recommendations, and ensuring a positive shopping experience
• Guide customers to suitable products based on their needs, leveraging persuasive skills to close sales effectively
• Handle initial payments and manage the follow-up process for remaining balances, ensuring full payment completion
• Schedule delivery appointments and oversee the entire fulfillment process, from payment tracking to the seamless delivery of products

• Customer Analysis: Reviewed customer applications to evaluate their financial status, credit history, and ability to meet repayment obligations
• Risk Assessment: Conducted financial risk assessments to support secure credit-granting decisions and prevent potential losses for the organization
• Market Analysis: Analyzed market conditions, including interest rates and economic fluctuations, to adjust credit policies based on current economic trends
• Reporting and Monitoring: Prepared regular reports to monitor credit performance and utilized early warning systems to identify and mitigate potential risks in high-risk portfolios
• Policy Development: Contributed to the improvement of credit policies and recommended enhancements to internal procedures to increase security and operational efficiency

• Client Relationship Management: Established and maintained strong relationships with current and prospective investors by understanding their investment needs and risk tolerance
• Market Analysis: Monitored forex markets, global economic data, central bank policies, and pricing trends to provide clients with up-to-date information
• Investment Strategy Development: Developed tailored forex investment strategies based on clients’ goals and risk profiles and presented these strategies effectively
• Sales and Investment Advisory: Informed clients about forex products, encouraged trading activity, and provided insights on market movements to support investment decisions
• Reporting and Performance Monitoring: Tracked investment performance and provided regular reports to clients, offering risk management guidance and portfolio recommendations aligned with their investment objectives

• Managed and cataloged new periodical literature, including journals and magazines, and organized them on library shelves
• Archived older publications in the library storage area, maintaining an organized and accessible storage system
• Oversaw daily organization of library shelves and handled daily newspapers to ensure timely availability for library users